Job Description

At Optus, we're helping millions of Australians stay connected to the people, information and experiences that matter most.

We're building a talent community across the Brisbane South store cluster, including Sunnybank, Sunnybank Hills, Garden City and Carindale, for future casual, part-time and full-time opportunities and welcome people at all stages of their career journey.

Every day, customers visit our stores for advice, support and solutions that help them stay connected to what matters most. Some know exactly what they need, while others are looking for someone who'll take the time to understand their situation and explain their options in a way that makes sense.

That's where you come in. No two customers are the same, and that's what makes the role rewarding. As a Retail Consultant, you'll build trust, solve problems and help customers make confident decisions. Along the way, you'll develop skills in communication, customer experience, sales, teamwork and problem solving that can support a range of future career pathways.

You'll be joining a team that supports one another, works towards shared goals and takes pride in helping customers and teammates succeed.

Whether you're looking for a fresh challenge, returning to work, building your career or simply keen to keep learning and growing, there could be a place for you in our team. Experience gained in retail, hospitality, customer service, travel, healthcare and other people-focused environments can provide a strong foundation for success in this role.

What You'll Do

Success in this role comes from balancing great customer experiences with the everyday responsibilities that help a store run well, from achieving team goals to following the processes that keep customers and the business safe.

• Help customers find the right products, services and solutions for their needs
• Make technology easier to understand through clear conversations and practical advice
• Guide customers through decisions so they feel informed and confident in their choices
• Support customers through questions, concerns and unexpected issues with care and professionalism
• Contribute to customer experience, sales and store goals while following the right processes and standards
• Work closely with your team and continue learning to create a positive store experience every day

What You'll Bring

• Enjoy connecting with people and helping them feel confident about their choices
• Bring curiosity and take the time to understand what someone really needs
• Feel comfortable talking about products, services and technology and be excited to learn
• Enjoy balancing great customer experiences with shared team goals
• Stay positive, adaptable and solution-focused when challenges arise
• Take pride in following through and doing things the right way
• Enjoy being part of a team and contributing to shared success
• Can work across retail trading hours, including weekends and peak trading periods

Why Optus?

A role in retail can be the start of something much bigger.

From communication and customer experience to teamwork, sales, problem solving and leadership, you'll build skills that can support your career wherever it takes you. And while you're growing your capabilities, you'll have access to benefits and support designed to help you thrive both at work and outside of it:

• Competitive pay, Optus product discounts and exclusive partner offers
• Two paid Connected Days each year for eligible employees to spend on whatever matters most to you
• Up to 16 weeks paid gender-neutral parental leave for eligible employees
• Employee-led networks that foster connection, belonging and inclusion
• Free wellbeing and counselling support for you and your family, available 24/7
• Ongoing learning, coaching and career development opportunities

Whether you're building your career, changing direction or looking for a fresh start, you'll find a supportive team, meaningful work and room to grow at Optus.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity