Job Description

What's the Role?

The Retail Sales Advisor role is also split into a number of job “functions” that you will be required to undertake as and when requested by the store manager. All Retail Sales Advisors will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store. Sell the organization's products and/or services in a retail store, including store-level support functions such as customer service, cashiering (retail representatives in stores, retail techs in stores, and cashiers).

What You'll Do

Delight customers every time

• Demonstrate CWC retail behaviors with every customer encounter
• Own and resolve your customers' problems
• Be alert and always provide the best advice for your customers’ changing needs
• Put yourself in your customer’s shoes and help them to understand which of our products and services are best for them.
• Use product knowledge to handle concerns and questions the customers will have.
• Use feedback as an opportunity to learn and grow.
• Be aware of other customers who need help and advice to efficiently serve everyone

Exceed store and personal targets

• Hit and consistently exceed personal targets and contribute towards store targets.
• Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy
• Recommend products and services to improve your customers’ experiences and their lifestyles.
• Convert customers who are browsing in order to meet sales targets.
• Always upsell with apps, data plans, or accessories to every customer in order to increase customer satisfaction and achieve sales and store targets.
• Observe and share competitor activity with your Retail Store Manager
• Understand impact of your store performance on the wider CWC strategy
• Engage, advise, and delight customers by showing them what is possible with your solutions.

Store housekeeping and compliance

• Work with your team members to make sure the store looks great and that display products are working properly
• Work with your team to make sure the store is a safe environment
• Always follow CWC Retail policies and processes
• Consistently achieve administrative requirements for cash and inventory handling

Help the retail store manager

• Make recommendations to improve processes that will improve the customer experience.
• Make recommendations to help build a unified team
• Be an advocate of CWC
• Perform all other job-related duties as requested by the Store Manager
• Attend all trainings where directed by the store manager and participate fully in all individual performance reviews and discussions.
• Participate in a monthly outdoor sales or extended work activities to increase brand and product awareness and sales targets, where required

Knowledge & Experience

• Associate Degree
• Retail experience is preferred.
• At least two years of experience in a fast-paced environment.

Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us
Technology excites us, enables us, and drives us. We're proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers' lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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