Sullivan Tire And Auto Service

Retail Resource Center Rep

Sullivan Tire And Auto Service  •  $45k - $55k/yr  •  Taunton, MA (Onsite)  •  7 days ago
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Job Description

The Sullivan Tire Retail Resource Center in Taunton, MA is looking for a new team member! If you are interested in joining a dynamic, employee-owned company, we would love to hear from you.

Our Retail Resource Center is one of the major lifelines for our company, assisting the 80+ retail stores with scheduling appointments, and providing tires and service. Every day is filled with new challenges that keep you engaged, including logistics, problem-solving, and product purchasing. We pride ourselves on honesty, accuracy, and delivering!

Responsibilities:

  • Work directly with our retail locations to book appointments for tires and services
  • Answer incoming phone calls while providing high-quality customer service
  • Handle a high volume of internet communication, including e-mails and live chats
  • Develop and maintain effective sales practices
  • Handle customer questions and concerns in a quick and effective manner
  • Build and maintain relationships with team members, co-workers from other divisions, and customers
  • Constantly strive to find new and inventive ways to improve the company
  • Take on new and innovative projects outside standard responsibilities when the opportunity or need arises

Requirements

  • Strong customer service focus
  • Creative, open-minded, and resourceful
  • Passionate, enthusiastic, and determined
  • Active listening skills
  • Maintain a flexible schedule (some weekends required)
  • Tire/automotive knowledge preferred
  • Strong written & oral communication skills and grammar
  • Punctual
  • Retail and/or customer service experience preferred

Benefits:

  • Health Insurance- including Medical, Vision, and Dental
  • Life and Disability Insurance
  • Paid Holidays, Personal Time, and Vacation Time
  • Discounted Services
  • Employee Owned! Employee Stock Ownership Plan
  • Flexible Spending
  • 401(k) with Company Match

EEO STATEMENT

Sullivan Tire provides Equal Employment Opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.

Sullivan Tire And Auto Service

About Sullivan Tire And Auto Service

Sullivan Tire was founded in 1955 by Bob Sullivan in Rockland, Massachusetts and is proudly a 100% employee-owned and operated company. At Sullivan Tire we strive to differentiate ourselves by offering exceptional service to all of our customers and employees - no matter the division – and we pride ourselves on allowing employees to grow within the company.

We have over 100 locations across five states and are continuing to expand our business each and every year. Our business divisions consist of complete automotive repair facilities, commercial truck centers, a wholesale division, distribution facilities, and Lift Works corporation (a lift installation and repair business). Our corporate office is located in Norwell, Massachusetts and we also have a 200,000 square foot distribution center in Taunton, Massachusetts.

We offer exceptional training and growth programs and a comprehensive benefits package. Over 25% of our workforce has been with us for 10 years or longer. We have many opportunities throughout New England for all divisions. At Sullivan Tire you won't have a job, you'll have a career!

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Norwell , MA
Year Founded
1955
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