This position leads and manages a retail sales and operations team comprised of approximately 15-18 branches and 100-150 branch sales people for a specific region. The position is responsible for all area activity, operating, financial results (including growing regional retail consumer profitability) and strategic direction.
Responsible for leading a major geographic region of the retail branch network to include all operations, financial results, and strategic direction.
Build and enhance Branch Manager team through developmental plans and consistent coaching, training and feedback.
Work with a Bank-wide team of Regional and Area Sales Managers to set strategic direction for the Retail Bank focusing on employee commitment, strategies for customer growth and retention and increasing sales levels of all Bank products.
Develop ability of Branch Managers to coach/develop their branch personnel, lead the sales process and execute small business banking sales activities.
Support key business partners (i.e., M&T Investment Group, Business Banking, Cash Management, M&T Mortgage Corp) to facilitate successful branch partnerships and achieve shared sales goals.
Participate in Bank-wide strategic planning committees by representing the entire branch network. Provide committee updates to the senior retail management team as direction and Bank-wide change is developed.
Serve as active member in the local community and represent the Bank at various community functions.
Assist in maximizing the efficiency of the retail distribution network. Participate in implementation and management of branch sales incentive program.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
This position has strategic responsibility for both short and long term objectives and is responsible for managing a significant segment of the retail branch’s business.
The position is typically responsible for 100-150 employees comprising of 15 – 18 branches.
This position is responsible for over 100 employees.
Bachelor’s degree and a minimum of 7 years’ sales experience OR in lieu of a degree, a combined 11 years’ higher education and work experience, including a minimum of 7 years’ sales experience.
Minimum of 4 years’ proven sales management experience.
Demonstrated sales/business development experience and success.
Strong financial services product knowledge.
Proficiency with personal computers as well as pertinent software packages.
Excellent verbal and written communication skills.
Self-motivated, well-organized individual.
Strong interpersonal skills to build and maintain business partner relationships within and outside organization.
Ability to function professionally at many different levels (clients, management and peers).
Minimum of 7 years’ retail branch sales experience.
Minimum of 4 years’ proven retail branch sales management experience.
Thorough knowledge of the Bank’s policies, products and services.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Lancaster, Pennsylvania, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
