Job Description

Job Title: Retail Processor

Location: 12621 Tamiami Trail East, Naples, FL

Employment Type: Full-Time / Part-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Processor to receive, record, sort, and process donated goods through the Kaizen system. This position is responsible for meeting production goals, maintaining quality and productivity standards, and supporting a clean, safe, and organized work environment. The Retail Processor also assists with merchandising, customer service, donation processing, and other store operations as needed.

Key Responsibilities:

• Receive, record, sort, and process donated goods according to the Kaizen system and all RAW/Outlet sorting and labeling guidelines.
• Greet donors and customers in a friendly and professional manner while providing excellent customer service.
• Meet or exceed production goals by processing soft-line and hard-line merchandise, accurately recording production, and supporting continuous process improvement.
• Execute Kaizen 5-minute drills and maintain clean, safe, and organized workstations and work areas.
• Sort, band, and organize hangers by type and follow all established processing procedures, including rubber banding shoes and other designated requirements.
• Move rolling racks and hoppers to the sales floor and merchandise products according to color, category, and established merchandising standards.
• Follow inventory rotation guidelines and established pricing procedures.
• Properly sort and place pulls, outlet merchandise, and recyclable commodities into designated containers, hoppers, Gaylords, totes, and other assigned locations to support aftermarket operations and minimize disposal expenses.
• Maintain a positive attitude when working with customers, clients, and co-workers.
• Follow all company policies and procedures.
• Assist in all areas of the production process, cross-train to support additional duties, and perform donation attendant, merchandising, cleaning, fixture and equipment support, customer service, and other duties assigned by supervisors.

Qualifications:

• High school diploma or equivalent preferred.
• Retail and/or stock handling experience preferred.
• Ability to listen to and follow instructions.
• Ability to communicate effectively.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to recognize colors.
• Ability to lift up to 40 pounds.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to maintain a safe and clutter-free work environment.
• Ability to proactively learn about services and operations.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement