Job Description

Essential Functions

1. Receive prescription orders via fax, electronic transmission, or paper.
2. Read, interpret, and data-enter prescription orders.
3. Process refill requests when requested by patients or providers.
4. Adhere to safety and privacy practices in order to ensure quality care for patients.
5. May place drugs into stock, but may not count, fill, or otherwise remove prescription drugs from stock.
6. Provide customer service in-person and via phone calls in a respectful and courteous manner.
7. Triage requests and prioritize them
8. Ensure non-prescription stock is neat, in date, and stocked to meet the public’s needs.
9. Assist patients in finding non-prescription medications and selling both prescription on non-prescription medications to patients.
10. Refer patients to the pharmacist for consultation in accordance with pharmacy regulations.

Core Competencies

Global and cultural awareness

Cooperation - Teamwork

Strong Interpersonal communication skills

Basic math knowledge

Requirements

Required Education and Experience

High School Diploma or GED.

Preferred Education and Experience

1-3 years customer service experience preferred. Basic computer skills, typing 35+wpm, Microsoft Word, and Excel knowledge preferred. Pharmacy experience preferred. Cash-handling experience preferred.