Job Description

If you’re the kind of person who thrives on helping customers, leading a team, and bringing products to life through hands-on knowledge, this is your opportunity to step into a role where no two days are the same.

As a Retail Parts Team Lead, you won’t just sell parts; you’ll be the go-to expert, the coach, and the driving force behind an exceptional customer experience. From guiding customers through their RV and Boat needs to training and inspiring your team, you’ll play a key role in creating confident buyers, stronger teammates, and unforgettable delivery experiences.

Essential Functions

• Assist in retail customer purchases
• Expert knowledge of RV and Marine Parts and Accessories, their features, functions, benefits, and general installation techniques
• Ability to show and demo all types of RV’s and Boats
• Ability to provide substitute parts information for obsolete/upgraded parts based on experience
• Understand customer requests for parts; provide parts information and prices using service manuals, reference materials, and the computer
• Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures, and by checking parts availability
• Verify prices and enter orders into the computer
• Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide quality updates to customers
• Responsible for training employees on how to show and demo all types of RV’s
• Collaborate with vendors to schedule product and sales trainings
• Create and help to lead a product and sales training schedule for camping advisors
• Distribute DRP’s to Camping Advisors promptly
• Coach and instruct camping advisors on the DRP process
• Work hand in hand with the Back Counter Parts Team Lead for day-to-day operations and scheduling

Customer Delivery & Experience

• Greet and check in customers when they arrive to take ownership of their RV or Boat, ensuring a professional, friendly, and welcoming experience.
• Confirm that all “We Owe” items, accessories, and delivery details are prepared and ready.
• Partner with sales, service, and detail departments to ensure the unit is delivery-ready.
• Serve as the point of contact during the delivery appointment, helping customers feel confident and cared for.
• Ask customers for a Google Review at the conclusion of their delivery, explain its importance, and make the process easy.
• Track reviews and report results for bonus eligibility.

Requirements

• Sales or Service experience in RV, marine, powersports, automotive, or a related field is preferred.
• Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle.
• Self-driven, approachable, and confident in selling solutions that enhance the customer’s experience.
• Experience demonstrating equipment or teaching customers is a plus.
• Excellent communication and rapport-building skills—comfortable guiding customers one-on-one or in small groups.
• Basic computer and POS system skills.
• Lead, train, and support the Retail Parts team by providing ongoing coaching, product education, and performance feedback, while setting clear expectations, fostering accountability, and ensuring daily operations run efficiently and consistently.

Compensation & Benefits

• $20.50 per hour + commission based on eligible parts and accessory sales
• Employee discounts on units and merchandise company wide
• Employee RV Rental Program
• Paid product training and certifications
• Health, dental, vision, and life insurance, and a 401(k) program
• Paid time off and holiday pay
• Opportunities for advancement within a growing dealership