Job Description

The Retail Partner plays a vital role in creating a welcoming and memorable shopping experience for guests visiting Rock City Gardens. This position supports daily retail operations by delivering excellent guest service, operating point-of-sale systems, maintaining clean and organized retail spaces, and assisting with merchandising and inventory needs.

The Retail Partner contributes to a positive team environment while supporting efficient operations and high-quality guest interactions across all retail locations.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Service & Culture

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model Courage, Care, Wonder, and Excellence in all guest and partner interactions.
• Engage with guests in a friendly, professional manner and assist with product selection and questions.
• Maintain a welcoming and guest-focused retail environment.

Sales & Point-of-Sale Operations

• Operate Point-of-Sale (POS) systems to process sales, returns, and transactions accurately.
• Follow all cash handling procedures and maintain accuracy in transactions.
• Provide efficient and courteous checkout experiences for guests.

Merchandising & Store Presentation

• Stock shelves and organize displays to ensure merchandise is visually appealing and properly presented.
• Maintain cleanliness and organization of retail areas, including light housekeeping tasks.
• Ensure all retail spaces remain guest-ready throughout each shift.

Inventory Support

• Assist with receiving shipments, restocking merchandise, and organizing inventory.
• Participate in inventory counts and stock management activities as assigned.
• Ensure merchandise is properly handled, stored, and rotated.

Teamwork & Operations

• Work collaboratively with Retail Team Leaders and fellow partners to achieve sales and service goals.
• Support opening and closing procedures as assigned.
• Follow all company policies related to safety, loss prevention, and operational standards.

General Responsibilities

• Perform additional duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Previous retail, customer service, or hospitality experience preferred but not required.
• Willingness to learn through on-the-job training.

Knowledge & Skills

• Friendly, professional demeanor with a strong guest service mindset.
• Ability to communicate effectively in one-on-one and small group settings.
• Ability to read and understand basic operational procedures.
• Basic math skills, including handling U.S. currency.
• Ability to work effectively in a fast-paced, team-oriented environment.

Availability & Work Requirements

• Flexible availability required, including nights, weekends, holidays, and special events.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 15 pounds.
• Frequent walking, stooping, kneeling, or crouching.
• Ability to stand for extended periods.
• Work performed in a fast-paced retail environment.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence