Aramex

Retail Outlet Executive

Aramex  •  Onsite  •  5 days ago
Expired
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Job Description

Purpose of the Job

Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.

  • Attend to all walk-in customers’ needs promptly.
  • Serve walk-in customers and provide full information and advice.
  • Manage and meet customer expectations.
  • Sustain high customer satisfactory service lever.
  • Provide excellent customer service for cash clients as per Aramex CS standards.
  • Sell cash shipments “Outbound”.
  • Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
  • Promote Aramex campaigns for customers.
  • Collaborate with the team of achieve the team objectives.
  • Facilitate the flow of information horizontally and vertically.
  • Ensure outlet customer satisfaction at all time.
  • Ensure timely resolution of customer complain to retain customers.

Job Requirements - Experience and Education

  • Diploma or bachelor’s degree in business administration or a related field.
  • 1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.

Leadership Behaviors

Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus

Skills

Interpersonal Skills
Customer Relationship Management
Communication Skills
Attention To Details
Customer Centric
Negotiation Skills
Collaborative Approach
Multitasking
Self-Awareness
Aramex

About Aramex

Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.

With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:

• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).

• Domestic Express

• Freight Forwarding

• Logistics & Supply Chain Solutions

Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.

For more information, please visit us: www.aramex.com

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
1982
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