We’re looking for a Retail Operations & Training Coach to support our franchise and corporate store network. This is a hybrid role that combines hands-on, in-store coaching with structured classroom-based training.
You’ll work closely with store teams to lift performance, embed operational standards, and support new store openings, while also delivering engaging training sessions and programs. This role requires someone who is just as comfortable working on the floor during busy service periods as they are facilitating structured training.
About the Role
Reporting to the Training Manager, you will play a key role in ensuring operational excellence across the network by translating in-store practices into clear, structured training content.
You’ll be responsible not only for coaching teams but also for developing and refining training materials, SOPs, and operational resources to ensure consistency across all locations.
Key Responsibilities
About You
Important Note
This role requires both hands-on operational coaching and the ability to develop structured training content. Candidates without experience in creating training materials or documentation may not be suitable.
Why Join Us?
If this sounds like you, we’d love to hear from you!
Obsession and imagination – two ingredients that drive us to create the best tasting gelato.
We use traditional gelato making techniques, but there’s nothing traditional about us. With fresh, seasonal ingredients, indulgent inclusions and better for you options, our gelato will inspire all your senses.
We believe that flavour is more than taste. That’s why we’re always thinking about what’s next – dedicated to delighting our customers wherever they find us. Feel our flavour in-store – with an immersive experience that’s full of surprises, or share in the magic of Gelatissimo at home.
And because our gelato is found all over the world, we’re never short of inspiration. Fresh ingredients spark fresh ideas, so let us bring the flavours of the world to you.
Gelato is our obsession and the world is our inspiration.
Our story began in 2002 where our first store opened in the heart of Sydney, right on King Street. The word-of-mouth spread and before long, there were queues out the door!
Today, our artisan gelato is made fresh in-store daily, with only the best ingredients. As well as our innovative flavours and indulgent ranges, We’re passionate about providing a range of vegan-friendly, made without dairy, and made without gluten options to suit all – we wouldn’t want you to miss out on a sweet treat with us!
With an array of flavours available in-store, choosing is half the fun.
Today we have stores across Australia, as well as globally across China, the Philippines, Singapore, Saudi Arabia, Bangladesh, India, Thailand and the United States. Our family is always growing, so we invite you to be a part of this journey with us as we share the love with delicious gelato!
