The Senior Manager, Retail Operations Strategy, Innovation & Transformation is responsible for advancing the Retail Operations operating model by identifying future-state capabilities, driving process transformation, and developing innovative solutions that improve customer experience, employee experience, operational effectiveness, and risk management.
Reporting to the Director of Retail Operations, this role serves as a strategic thought partner and internal consultant, responsible for assessing emerging business needs, identifying operational opportunities, designing scalable service models, and leading initiatives that position Retail Operations to meet the future needs of the Retail Bank.
The role combines strategic planning, operating model design, process improvement, innovation, organizational effectiveness, and transformation leadership to ensure Retail Operations remains efficient, scalable, customer-centric, and aligned to enterprise priorities.
Responsible for management of a collection of projects and/or programs undertaken by an organization or division ensuring their alignment and optimization with the Company’s strategic objectives; responsibility for the projects includes all aspects from initiation to close.
Must be familiar with system scope and project objectives, as well as the role and responsibility of each team member, to effectively coordinate team activities.
May Manage a team of 20+ directly and indirectly and 100+ on a project team basis
Bachelor’s degree and a minimum of 10 years’ proven project management experience,
OR in lieu of a degree,
A combined minimum of 14 years’ higher education and/or work experience, including a minimum of 10 years’ proven project management experience.
Project Management Professional (PMP) certification.
Program Management Professional (PgMP) certification.
Six Sigma Certification
Master’s degree.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Buffalo, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
