Job Description

Retail Operations Specialist

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year-over-year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, a domestic distribution center, and an expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good. You don’t need to be on a beach, by the ocean, or on vacation to have those moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.

Our company culture is fun, encouraging, and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. Our number one priority is making vineyard vines a great place to work for all employees. Our team is our family, and we are committed to building an inclusive environment across all channels, departments, and stores. We hope you’ll join us and see what the smiling pink whale is all about.

Overview:

vineyard vines is seeking a Retail Operations Specialist to support the efficiency and effectiveness of our retail stores by optimizing labor allocation, workload distribution, and operational planning. This role will be responsible for analyzing store workload drivers, aligning labor resources with business needs, and ensuring that operational tasks are executed in a way that maximizes productivity and enhances the customer experience. The ideal candidate is highly analytical, process-driven, and comfortable working cross-functionally with Retail Operations, Finance, and Store Leadership. Additionally, this role will conduct tests to measure the impact of labor investments on sales and operational performance, helping to drive strategic decisions around workforce planning.

Key Responsibilities:

• Maintain workload models to determine labor needs across stores based on sales trends, customer traffic, and operational tasks.
• Partner with Finance and Retail Operations leadership to align labor budgets with business goals and seasonal trends.
• Support the development and refinement of store scheduling strategies to ensure the right people are in the right place at the right time.
• Monitor labor utilization and identify opportunities to improve efficiency while maintaining a high level of customer service.
• Assess in-store operational workload, including shipment processing, floor sets, omnichannel fulfillment, and other non-selling activities, to ensure efficient task execution.
• Partner with Store Leadership to streamline processes and remove inefficiencies that impact productivity.
• Develop playbooks and best practices for balancing operational workload with customer-facing responsibilities.
• Identify technology and system enhancements that could improve workforce planning and execution.
• Design and execute tests to assess how labor investment impacts sales, conversion, and overall store performance.
• Track and analyze results from pilot programs to determine the ROI of labor adjustments.
• Provide recommendations on labor allocation strategies based on data-driven insights.
• Partner with Retail Leadership to implement findings from tests and continuously optimize labor strategies.
• Track and analyze key performance indicators (KPIs) related to labor productivity, task execution, and payroll efficiency.
• Provide actionable insights to Retail Leadership to support informed decision-making.
• Collaborate with Finance and HR to ensure labor and workload planning aligns with overall business strategy.
• Support labor forecasting and planning for peak periods, including holiday and promotional events.
• Act as a liaison between corporate Retail Operations, Finance, and Store Leadership to ensure alignment on workload and labor strategies.
• Provide guidance and training to store teams on workload management best practices.
• Collaborate with HR on workforce optimization initiatives, including scheduling and staffing models.
• Support field leadership by providing data-driven recommendations on labor and workload planning.
• Support ad hoc reporting needs and store compliance.

What You Bring:

• 1-2 years of experience in retail operations, workforce planning, or related fields.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Experience designing and executing A/B tests or pilot programs to evaluate labor investments.
• Proficiency in workforce management and scheduling tools; experience with labor modeling software is a plus.
• Understanding of retail operational processes, including inventory management, visual merchandising, and omnichannel fulfillment.
• Strong communication and collaboration skills with the ability to influence stakeholders across various levels of the organization.
• Highly organized with strong attention to detail and a proactive problem-solving mindset.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Bachelor’s degree in Business, Operations, or a related field preferred.

Every Day Will Feel This Good Because:

• We have a fun-spirited, entrepreneurial culture filled with truly "good" people.
• We offer a generous employee discount so you can rep the lifestyle on and off the boat.
• We offer a competitive salary package, 401(k), commuter benefits, paid family leave, HSA/FSA options, and comprehensive health insurance.
• We have an onsite gym and wellness programs to keep you active.
• We offer Summer Fridays, a competitive vacation policy, and paid holidays.