Job Description

Changing Lives, Transforming Careers:

At Amplifon, we’re more than a company As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.

Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Position Purpose:

Amplifon Australia is currently looking for a skilled and ambitious Retail Operations Officer to join our Retail Excellence team.

The team member is responsible for efficiently organising and maintaining agenda schedules to ensure optimal resource allocation and smooth operational flow. This role requires a strong attention to detail, the ability to manage competing priorities, and effective communication skills.

The Scheduling specialist plays a vital role in maintaining service standards, minimising downtime, and supporting overall business objectives.

Key Responsibilities:

• Opening and closing clinic diaries in our software, based on operational needs
• Adding/removing blockouts in singular and bulk scenarios, according to business requirements
• Maintaining scheduling tools and updating master lists
• Monitoring inbox to prioritise and action tasks in a timely manner, communicating scheduling updates clearly to all relevant parties
• Adjusting schedules in response to last-minute changes, staff availability, or operational disruptions
• Work along with IT and other functions to implement changes as required, including troubleshooting issues
• Support with ad hoc administrative tasks

Skills and Competencies:

Soft Skills

• Alignment to the Amplifon Values
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• Ability to manage and prioritise competing demands with a customer-focused and outcomes-catered approach
• Adaptable to a dynamic environment with rapidly changing priorities
• Demonstrates initiative and is detail oriented with a problem-solving mindset
• Strong interpersonal skills and a collaborative approach to teamwork

Technical Skills

• Comfortable using Windows based CRM software programs
• High proficiency using MS Office Suite, in particular MS Excel

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.