Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 

The Retail Operations Manager (North) is a high-impact role driving change across our Retail Network. You’ll partner with Territory Managers and Field teams to bring strategy to life, delivering key initiatives, enhancing customer experience, and enabling operational excellence. Acting as the link between execution and enterprise strategy, you’ll influence widely and champion a One Team mindset.

This is a fixed term opportunity until mid-Jan 2027 

What you’ll deliver with us 

Reporting to the GM Retail Operations North, you’ll drive clarity and alignment across the region by translating strategy into focused priorities and embedding a strong, consistent operating rhythm. Through effective leadership forums and forward planning, you’ll ensure teams are aligned, prepared and set up for success. You’ll also champion smarter ways of working, leveraging innovation to simplify complexity, unlock capacity, and keep teams focused on delivering the outcomes that matter most.

You’ll also 

• Own the translation layer from strategy to execution.
• Drive operating rhythms, structure and governance across the team.
• Build content, messaging and leadership narratives for a variety of forums for internal and external stakeholders.
• Coordinate cross-functional delivery and accountability of business initiatives.
• Support capability uplift with a focus on AI and data.
• Enable consistent execution at scale across the North retail network.

About you 

You’re a highly adaptable and self-driven operator who thrives in ambiguity and moves quickly to deliver outcomes. You bring strong end-to-end project delivery capability, confidently influencing and aligning stakeholders. With advanced Microsoft skills and a growing passion for AI and data, you’re curious, forward-thinking, and continuously building your capability to lead smarter, more efficient ways of working.

You’ll also need 

• Ability to analyse data and insights, translating complex information into clear, actionable messaging that drives understanding and alignment.
• Highly developed communication, written and verbal, and interpersonal skills.
• Demonstrated commitment to continuous change and improvement.
• Strong customer focus, consistently prioritising customer experience in decision-making and driving improvements that enhance service outcomes.

How we’ll deliver for you

• Join asupportive, high-trust team culture where people genuinely have each other’s backs and are driven to succeed together.
• Learn from inspiring leaders who are deeply invested in growing their people and helping you build a meaningful career.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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