Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

P roactive ly super vising the day-to-day a ctivities to e nsure that the ce ntre is opera ting to the optimum, with mainte nance, capital works a nd de live ries be ing per formed with minimal disruptions to the te nants, customers a nd stake holder s

The priority at a ll times should be:

• The he alth, safe ty a nd se curity of a ll visitors a nd occupants
• The pre se ntation a nd per formance of the proper ty, a nd
• The impleme ntation of clie nt strategie s

Accountabilities:

Imple me ntation a nd Manage me nt of key ser vice contracts to the site including, but not limited to

• C le aning
• Se curity
• Waste
• Trave latorLift
• HV AC
• Fire prote ction
• C ar park manage me nt
• Other services related to the retail centres
• C le aning – super vise cle aning staff to maintain the standards re quired by the clie nt including daily inspe ctions of a ll are as a nd we ekly inspe ctions with the contractor re pre se ntative
• Mainte nance – e nsure that the various syste ms, plant and e quipme nt, surface finishe s, structure and surrounds are corre ctly ser viced to the manufacturer ’s spe cifications C arry out minor mainte nance tasks a nd cle aning tasks as re quire d
• P reve ntative Mainte nance – in consultation with the clie nt, pre pare spe cifications a nd preve ntative mainte nance sche dules for a rolling twe lve month plan to e nsure all are as are maintained to the highe st standards
• Budge ts – re sponsible for building a nd managing the annual Opex Budget and active ly contributing to the budge ting a nd busine ss planning proce ss for the proper ty Ensure that the ser vices purchased will be within the budge ted cost a nd that where there are dev iations the C entre Manager is informed of the se prior to the ex pe nse be ing committed to
• Manage me nt of C ontractors – e nsure all contractors satisfy the insurance re quire me nts as re quired under the company’s P ublic Liability P olicy Ensure all work of contractors conforms with Work Safe proce dures a nd a ll le gislation Written notice of re ctification ser vice shortcoming is re quire d
• The use of the nominated work order management system to manage reactive maintenance tasks.
• Reporting – complete reporting within the JLL operational management systems.
• Te nder of C ontracts – In consultation with the C entre Manage r, per iodically re-te nder ser vice agre eme nts a nd contracts
• Flexible Availability – The Operations Manager will maintain flexible availability for urgent after-hours matters, with scheduling coordinated through the Centre Manager to ensure appropriate coverage and work-life balance.
• C ustomer Ser vice – addre ss re leva nt customer complaints promptly a nd e ffe ctive ly Liaise with busine ss proprie tors a nd manage me nt in providing guidance and support with he alth a nd safe ty issues
• Support the Marke ting Manager with the set up a nd delive ry of onsite activitie s
• Risk Management – Ensure imple me ntation a nd comple tion of the JLL acce pted risk manage me nt program re quire me nts to meet the agre ed KP I
• Ensure all staff a nd contractors are inducted a nd re ce ive up to date site spe cific training

• Inve stigate a nd re port on a ccide nts a nd incide nts on the proper ty a nd carry out re me dial work to preve nt similar occurre nce s
• Be alert to a ny a ction, incide nt or e quipment failure that compromise public safe ty a nd se curity a nd take action to re me dy as soon as possible.
• C apital Works – Ensure impleme ntation a nd comple tion of the clie nt capital works program re quireme nts to me et the agreed KP I
• Sustainability – Ensure impleme ntation a nd comple tion of the clie nt sustainability re quireme nts
• Work P lace He alth a nd Safe ty Le gislation – e nsure that all opera tions a nd mainte nance functions conform to Building C ode of Australia a nd other re levant statutory accountability including the use of the JLL contractor management systems CM3 & SINE
• Se curity – super vise the se curity contractor a nd e nsure the re tail pre cinct is a safe e nvironme nt for customer s, contractors a nd staff
• Be aware of unacce ptable behavior by persons in the ce ntre and work to re duce incide nts of such.

Required Qualifications, Skills & Experience:

• Extensive experience in property / facilities / project management related fields.
• Demonstrated knowledge of building technical services, especially HVAC, fire protection and electrical services.
• Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.
• Goal oriented and focused on meeting performance targets.
• Excellent client service and communication skills.
• Ability to work well in a team environment.
• Sound computer skills including Microsoft suite of products.
• Be punctual, well presented, helpful and reliable at all times.

Training & Development:

• Achieve agreed training and development targets per calendar year.
• Attend at least three internal EOS events per calendar year.
• Assist the Team with achieving Key Performance Indicators and Management Agreement Targets.

Key Result Areas:

• Meet assigned KPI targets
• Provide superior client services
• Contribute to growth of company
• Enhance own professional and personal skills
• Meet assigned financial targets
• Team development

Location:

On-site –Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.