Job Description

Sodexo is seeking a high‑impact Retail Food Operations Manager to support retail dining services at Children’s Hospital Los Angeles, a 495‑bed pediatric acute care hospital. This is a high‑volume, fast‑paced healthcare environment where Sodexo has proudly managed food services for over two decades and recently renewed the contract in September 2025 for an additional five‑year term. The Retail Food Operations Manager will oversee café, vending, and family pantry services, leading a large frontline team while partnering with hospital leadership to deliver exceptional service, quality, and financial results.

What You'll Do

• Lead retail food service operations including a primary café open 23 hours per day, vending services, and a family pantry, supporting an average of 2,300–2,700 daily covers with $25K–$29K in daily revenue.
• Oversee and develop a team of approximately 30 non‑union Sodexo employees, supported by four client‑paid supervisors, to ensure consistent service excellence, safety, and compliance.
• Manage daily operational execution including scheduling, labor management, inventory control, merchandising, and cash handling in a high‑volume pediatric healthcare setting.
• Collaborate closely with site leadership—including the General Manager, Executive Chef, Food Production Manager, Resource Manager, and Patient Services Manager—to align retail operations with overall site strategy and client expectations.
• Monitor performance metrics, conduct audits, analyze financial and operational data, and implement process improvements to drive customer satisfaction, efficiency, and contract success.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven experience managing high‑volume retail food service operations, preferably in healthcare, hospital, or similarly complex environments.
• Strong leadership skills with the ability to motivate, coach, and develop large, diverse teams in a fast‑paced setting.
• Solid business acumen including experience managing labor, food costs, revenue, and operational KPIs.
• Knowledge of food safety, sanitation, and regulatory compliance standards, with a commitment to quality and patient‑ and family‑centered service.
• Excellent communication, organizational, and problem‑solving skills, with the ability to partner effectively with clients and cross‑functional leadership teams.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 yearsMinimum Functional Experience - 3 years of experience in retail operations