Job Description
Our client is scaling up their cosmetic retail stores and is looking for a hands-on, people-smart Retail Operation Lead to make every store feel next-level.
Main Responsibilities:
- Own and oversee day-to-day operations across all stores.
- Lead, coach, and train store teams developing talent and motivating performance.
- Ensure store standards (cleanliness, stock, displays, and branding) are consistently high.
- Manage P&L performance, sales targets, KPIs, and overall financial efficiency.
- Conduct marketing research to understand market trends, competitors, and customer needs.
- Plan and roll out campaigns, promotions, and visual merchandising with creativity and impact.
- Develop and implement policies, SOPs, and incentive schemes to strengthen operations.
- Manage HR & Admin tasks related to store staff (recruitment, scheduling, discipline, etc.).
- Monitor and improve customer experiences the benchmark for service excellence.
- Analyze performance reports, spot gaps, and drive improvements in sales and service.
- Collaborate with HQ teams your insights help shape business strategies.
- Handle problem-solving and decision-making on the spot to keep operations smooth.
- Build structure and efficiency into store operations to support business growth.
Main Requirements:
- 2+ years experience in retail operations or store management (beauty, cosmetics, or fashion preferred).
- Strong leadership skill sable to inspire, influence, and guide teams.
- Strategic thinker with business acumen (P&L, KPIs, and structured processes).
- Detail-obsessed, organized, and always planning two steps ahead.
- Creative mindset able to bring fresh ideas for campaigns, merchandising, and incentives.
- Excellent communicator who can balance customer, staff, and management needs.
- Comfortable with tech, reporting, and analytics for data-driven decisions.
- Positive, adaptable, and ready to thrive in a fast-paced retail environment.
