Job Description

About Oroton

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world. This year we are celebrating 88 years of heritage and we are in an exciting chapter of growth and reinvention.

The Opportunity

We’re seeking a dynamic and detail-oriented Retail Operations Coordinator to join our Support Office team and play a key role in supporting the operational success of our retail network. Working closely with stores and cross-functional teams, this role is integral in ensuring smooth day-to-day retail operations, driving process efficiencies, and supporting the delivery of an exceptional customer and team experience across the business.

This is a permanent, full-time role based in our Sydney Support Office in Chippendale.

What You’ll Do

• Manage first-level retail store communications and enquiries, troubleshooting and escalating where required.
• Coordinate retail operational events and activities, including store opening and closure processes, stocktakes, training and promotional activations.
• Maintain and manage operational systems, trading hours across all stores and concession, purchase orders, credit card reconciliation and expense submissions.
• Prepare and circulate weekly and monthly retail reports to key stakeholders.
• Partner with the Head of Retail Operations on process improvement and retail transformation initiatives.
• Provide exceptional support to store teams and Support Office stakeholders to optimise communication, efficiency, and productivity.

What You Bring

• Minimum 2–3 years’ experience within a retail or customer service environment, ideally in fashion, accessories, or lifestyle retail
• Experience in a retail support, coordination, or operations-focused role is highly desirable
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Confidence working across multiple systems and platforms, with a willingness to learn new tools and processes
• Strong attention to detail with a proactive and solutions-focused mindset
• Analytical thinking and problem-solving capability
• Energetic, adaptable, and collaborative approach to teamwork
• Passion for retail operations and delivering exceptional support to stores and customers alike

Benefits and Culture

In joining Oroton, you will be joining a group of talented, fun and supportive individuals who are all committed to their craft and to the enduring success of this Australian iconic brand. You will also enjoy:

• Flexible working options for a hybrid approach to work
• Additional leave policy of 4 Recharge days per year, on top of annual leave entitlements
• Birthday leave
• Learning & development opportunities, with internal promotions a priority
• Generous product discounts and lifestyle benefits (fitness membership discounts, salary packaging options + more!)
• 12 weeks Paid Parental Leave including paid superannuation for eligible permanent employees
• Access to our Employee Assistance Program and well-being initiatives

APPLY NOW to be part of an iconic Australian brand. Bring your passion, elevate the experience, and grow with Oroton.

Applicants must have full Australian working rights.