Gelatissimo

Retail Operations Consultant (Sydney)

Gelatissimo  •  Rydalmere, AU (Onsite)  •  13 days ago
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Job Description

Ready to be part of a brand that creates moments that matter every day? Join Gelatissimo and make every scoop count! Drive real impact through strategy, coaching, and hands-on franchisee support. Work-life balance, generous bonuses, and endless gelato — yes, seriously

Lead the brand that is the gelato industry — not just part of it.

About Gelatissimo

Fresh, artisanal, delicious! The Gelatissimo story began in 2002 where our first store opened in the heart of Sydney. Churning gelato in store, using secret traditional Calabrian family recipes, word of mouth spread and before long, there were queues out the door and new store openings followed.

In our 24th year in business, we operate both nationally and internationally with ambitious growth plans for many more locations across the globe. We know we don’t just work in the gelato industry; we are the Gelato industry!

Check us out at www.gelatissimo.com.au

What's the role?

Reporting to the Senior Retail Operations Consultant, our Retail Operations Consultants are responsible for:

  • Driving regional sales, profit, and customer experience through strong people leadership, planning, and operational standards
  • Partnering with and coaching franchisees and store managers to improve financial performance, customer outcomes, and compliance
  • Analysing financial and operational reports to identify risks, opportunities, and targeted improvement actions
  • Developing, implementing, and monitoring regional and store-specific business plans and budgets
  • Managing regional sales, gross profit, and expenditure to achieve company financial targets
  • Using data and reporting (e.g. wages, COGS, profitability) as a coaching and performance improvement tool
  • Conducting regular store visits to review standards, providing feedback, and supporting operational excellence
  • Maintaining expert knowledge of Shift8 POS and back-office reporting to support stores as required
  • Building trusted, professional relationships with franchisees, suppliers, and partners, representing the Gelatissimo brand
  • Monitoring compliance, follow up on corrective actions, escalate issues where required, and support franchisee exits when necessary

What's in it for you?

  • An opportunity to work for one of Australia's best known Gelato brands!
  • A great work/ life balance
  • A competitive salary + attractive performance-based bonus scheme
  • A vibrant, fun work environment
  • A chance to challenge yourself and develop your existing skill set

Thank you for your interest in scooping up a role with us. If this sounds like something for you, please send through your cover letter and resume so we can discuss how we can start your journey with the Gelatissimo family ASAP.

We anticipate a high volume of applications and will be contacting shortlisted candidates directly. We’ll also retain your details on file and may be in touch should a suitable opportunity arise in the future.

This position is open to Australian citizens, permanent residents, and visa holders with full-time work rights in Australia.

Gelatissimo

About Gelatissimo

Obsession and imagination – two ingredients that drive us to create the best tasting gelato.

We use traditional gelato making techniques, but there’s nothing traditional about us. With fresh, seasonal ingredients, indulgent inclusions and better for you options, our gelato will inspire all your senses.

We believe that flavour is more than taste. That’s why we’re always thinking about what’s next – dedicated to delighting our customers wherever they find us. Feel our flavour in-store – with an immersive experience that’s full of surprises, or share in the magic of Gelatissimo at home.

And because our gelato is found all over the world, we’re never short of inspiration. Fresh ingredients spark fresh ideas, so let us bring the flavours of the world to you.

Gelato is our obsession and the world is our inspiration.

Our story began in 2002 where our first store opened in the heart of Sydney, right on King Street. The word-of-mouth spread and before long, there were queues out the door!

Today, our artisan gelato is made fresh in-store daily, with only the best ingredients. As well as our innovative flavours and indulgent ranges, We’re passionate about providing a range of vegan-friendly, made without dairy, and made without gluten options to suit all – we wouldn’t want you to miss out on a sweet treat with us!

With an array of flavours available in-store, choosing is half the fun.

Today we have stores across Australia, as well as globally across China, the Philippines, Singapore, Saudi Arabia, Bangladesh, India, Thailand and the United States. Our family is always growing, so we invite you to be a part of this journey with us as we share the love with delicious gelato!

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Rydalmere, AU
Year Founded
2002
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