Retail Operations Manager
Contract: permanent/full-time
Location: Hybrid working with three days in the office
The role
This role will look after the day-to-day management, operational efficiency, and tactical execution within the retail operations framework. Ensure consistent operational standards across all stores
About Pandora
The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our People
Our global workforce is made up of over 35,000 passionate people who, in 2024, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture, where we are empowered to be ourselves and equipped to deliver our very best. As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.
What we’re looking for
Retail Experience: Proven experience in retail operations management. RSM level and above.
Data-Driven Decision Making: Proficiency in analyzing data and using insights to drive operational improvements.
Interpersonal Skills: Strong interpersonal skills for building strategic relationships and alliances with internal & external stakeholders and collaborating cross-functionally.
Vendor Relations: Strong relationships with suppliers and vendors, ensuring timely and cost-effective procurement.
Financial Acumen & Budget Management: Experience in managing budgets, financial planning, and cost control. Familiarity with key performance indicators (KPIs) and how to use them to measure and improve performance.
Process Optimisation: Ability to streamline processes and improve operational efficiencies.
Technological Proficiency: Knowledge of retail management systems, inventory management software, and other relevant technologies. Willingness to learn and implement new technologies and systems.
Customer-Centric Mindset: Understanding the importance of customer satisfaction and how to enhance the customer experience.
Resource Management: Efficient allocation and utilization of resources, including personnel, time, and budget.
Regulatory Compliance: Knowledge of relevant laws and regulations affecting retail operations, including labour laws, health and safety regulations, and industry standards.
Policy Implementation: Ability to develop and enforce company policies and procedures to ensure compliance.
Performance Management: Establishing and monitoring performance metrics to evaluate employee and store performance. Implementing systems for regular feedback and performance reviews.
Project Coordination: Ability to manage multiple projects simultaneously, ensuring they are completed on time and within budget.
The successful candidate
Strong Leadership: Ability to inspire, lead, and manage teams across multiple locations.
Decision-Making: Competence in making strategic and operational decisions quickly and effectively.
Problem-Solving: Ability to identify issues and develop effective solutions promptly.
Effective Communication: Excellent verbal and written communication skills to interact with staff, vendors, and senior management.
What can we offer you?
Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
If you are looking for a new challenge, come and craft the incredible with us!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices Pandora jewellery is sold in more than 100 countries through more than 6,500 points of sale, including more than 2,500 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 26.5 billion (EUR 3.6 billion) in 2022.
See all our products and collections on pandora.net
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