Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Retail Office Manager

What this job involves:

As a Retail Office Manager at JLL, you will serve as the operational backbone of our retail property management team, providing essential administrative support to general managers, operations managers, and on-site personnel. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role is central to that mission. You will act as the primary liaison between client contacts, vendors, and internal teams while overseeing all office administration functions. This position requires someone who thrives in a dynamic environment where multitasking, attention to detail, and exceptional customer service are paramount. You will manage critical processes ranging from payroll and benefits administration to tenant communications and vendor coordination, ensuring seamless daily operations that support both our team and our clients. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the opportunity to make a meaningful impact across multiple departments.

Expected Compensation: $26.45 - $31.25 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Expected Schedule: Monday - Friday 8:00 AM - 5:00 PM

What your day-to-day will look like:

• Track and manage vacation, sick time, and personal days for all property employees while maintaining accurate records

• Coordinate benefit enrollment packages, annual reviews, and audit deadlines, guiding employees through administrative processes

• Process and organize new hire paperwork and ensure compliance with all onboarding requirements

• Prepare and submit insurance claim forms, update tenant and vendor certificates of insurance, and maintain organized filing systems

• Manage incoming and outgoing packages, courier services, faxes, and work order escalation notices while ensuring timely courtesy callbacks for tenant issues

• Prepare bi-weekly payroll and assist the Accounting team with deadlines, cash receipts, billing adjustments, and invoice processing

• Oversee worker's compensation claim packages, track contractor certificates of insurance, and assist with building inspections and license renewals

• Support the Operations Department with vendor contracts, the RFP process, legal correspondence tracking, and construction updates

• Coordinate tenant communications including move-in orientations, move-out processes, and ongoing relationship management

Required qualifications:

• High school diploma or equivalent

• Strong time management skills with the ability to work independently and stay self-motivated without direct supervision

• Excellent organizational abilities to maintain an efficient workspace and easily understood filing systems

• Outstanding customer service skills with a friendly, helpful attitude when interacting with tenants, contractors, vendors, and clients

• Effective written and verbal communication skills to provide thoughtful and detailed information to team members

• Demonstrated ability to multitask and adapt quickly in a fast-paced retail environment

• Proficiency with standard office software and technology platforms

Preferred qualifications:

• Associate degree or higher in business administration, office management, or a related field

• 1-2 years of practical experience in an office environment, preferably supporting retail or property management operations

• Previous experience with payroll processing and accounts payable/receivable functions

• Familiarity with worker's compensation claims and insurance certificate tracking

• Experience coordinating vendor relationships and managing service contracts

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Kapolei, HI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.