Mole Valley Farmers

Retail - MVF RTOM - Customer Experience Team Member

Mole Valley Farmers  •  £10 - £12/hr  •  South Molton, GB (Onsite)  •  2 days ago
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Job Description

Retail - MVF RTOM - Customer Experience Team Member

Application Deadline: 7 July 2026

Department: Retail

Employment Type: Part Time

Location: South Molton

Reporting To: Tracey Nicholls

Compensation: £10.85 - £12.71 / hour

We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.

About The Role

Contract: Permanent / Temporary
Hours: Full-time / Part-time
Hours of Work: XX Hours per week, working XX

As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.

Key responsibilities include:
• Delivering friendly, knowledgeable, and solution-focused service
• Building strong relationships with customers and understanding their needs
• Promoting current offers and recommending suitable products
• Supporting the delivery of sales targets and store KPIs
• Handling customer queries and taking ownership of follow-up
• Demonstrating strong product knowledge across all departments
• Promoting our membership scheme and processing transactions accurately
• Maintaining high standards of store presentation and stock awareness
• Following health & safety procedures and safe working practices

About You

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.

What We Offer

📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨‍👩‍👧‍👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Mole Valley Farmers

About Mole Valley Farmers

We are the UK’s leading agricultural supply and rural retailing business. Since 1960, it’s been in our nature to support the future of UK agriculture. From a group of local farmers, to a community of 9,000 farmer shareholders, we’ve never lost sight of our shared purpose to work for the greater good of UK agriculture.

We’re 1,700 experts in our field - retailers, engineers, buyers and advisors - all focused on looking after our customers and developing in our careers. We’re trusted to work in the best way to get the best results and we challenge ourselves to be better and take every opportunity to get better.

Our colleagues are the most important part of our business and that’s why we put people above process. So, while you’re working hard to support UK agriculture, we’re working hard to make sure you’re supported too, from endless learning and development opportunities through to a range of health, wellbeing and financial benefits.

We're proud to have created an environment unlike anywhere else. We're there for each other, like any good team; and we're here to progress, like every good business, and that’s why we want to employ the best people and provide an environment where you feel welcome and supported.

If it’s in your nature to support the future of UK agriculture, take a look at our website today.

Industry
Retail & Ecommerce
Company Size
501-1,000 employees
Headquarters
South Molton, GB
Year Founded
1960
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