Retail Merchandising Supervisor

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coachingandmonitoring ofthe hourly merchandising staff to achieve world class retail effectiveness whileoptimizingcost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan.
 
The Retail Merchandising Supervisor will have an assigned geography andSales Service Representativeswho are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:

• Activelyparticipatein the interview process of new hires via in-person or video conferencing of prospective candidates.

• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.

• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and allappropriate trainingprograms within the prescribed timelines.

• Responsible foron-the-jobcoaching as well as providing continuous learning and development for SSRs.

• Utilizes the Performance Management process toassistin correcting substandard work practices by direct reports.

• CommunicateSales team/area priorities and help SSRs prioritize time and efficient work standards.

• Ensure all merchandising activities are properly executed at store level to supportthemerchandising gameplan

• Responsible for annual performance appraisals for all direct reports.

• Approves all requests for leavein a timely mannerand communicates toimpactedemployees

• Has a general understanding of employee benefits for both full time and part time eligibility.

• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

Key Competencies:

• Conflict Management: Ability toidentifyand manage areas of conflict, defusing situations ofconflict,and creating an acceptable resolution.

• Confronting Direct Reports: Open and candid feedback to aid inidentifyingareas of skill development and overall performance opportunities of direct reports.

• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customersidentifyand execute theappropriate strategiesfor their business success.

• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development.

• Managing Diversity: Awareness of both the qualitative andquantitativeaspects of a diverse group of direct reports. Strive to bring out the bestinall employees.

• Informing: Skilled in communicating with a broad range of Mondelez employees and store personnel.

• Listening: Strive to gain a complete understanding prior to rendering decisions. Ensure there is a balance in this competencybyproviding input to others.

• Motivating Others: Incorporate varied methodologies to inspire direct reports to produce beyond their capabilities.

• Planning: Develop strategies that address key organizational initiatives while balancing the need tooperatein a coat efficient environment

• Sizing Up People: Taking the time to understand the whole employee and not just their performanceAsking the right questions to gain a complete perspective.

• Building Effective Teams: Incorporate coaching techniques and motivational skills to develop a sense of team versus individuals.

Who is a good fit?

• High School Diploma or GEDrequired,Bachelor's degreepreferred

• Be at least 18 years of age and have a valid driver's license issued by the state in which the person resides.

• A flexible work schedule mayberequired, including being available to work weekends and holidays

• PreviousRetail,Salesand/or Customer Service experience a plus

• Successful completion of drug test, MVR check, and general background check

• Ability to perform physical demanding work in afast-pacedwork environment and meet the defined physical activities (frequent lifting, bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while adhering to the safety expectations and processes

• Computer literate (Microsoft Office,Internetand Cellular/Wireless devices)

• Mondelez International also offers a company vehicle, which includes a gas card and vehicle maintenance program