Job Description

POSITION: Retail Marketing Operations Specialist

LOCATION: Mahwah, NJ

RECRUITMENT RANGE: $70,500-$92,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Retail Marketing Manager, the Retail Marketing Operations Specialist supports the Retail Marketing team, Retailers, and Field team by driving execution and continuous improvement of retailer-facing programs. The role is responsible for ensuring the effective delivery of marketing initiatives, maintaining brand standards, and simplifying processes to enhance retailer engagement. Success in this role is achieved through strong collaboration across internal teams and external partners, while improving operational efficiency and ensuring consistent, high quality execution across all retail marketing activities.

What you will be doing:

• Coordinating and managing the Co-Op advertising program, including reporting and handling retailer inquiries
• Maintaining and monitoring creative compliance, ensuring all marketing materials align with brand guidelines
• Supporting showroom marketing by managing point of sale assets, including ordering, delivery, and digital content updates
• Overseeing retailer support systems, including the Global Retailer Marketing System, asset uploads, and onboarding new retailers
• Managing key operational programs such as vehicle imagery, warehouse fulfillment, and retailer onboarding processes
• Developing and distribute clear and consistent communications to the retail network, including monthly marketing updates
• Collaborating with internal teams and external partners to ensure timely delivery of marketing materials and program execution
• Supporting billing, tracking, and reporting activities to ensure accurate financial processing and program accountability

What you will need:

• Bachelor’s degree or equivalent work experience related to the role
• Strong proficiency in Microsoft Office tools, including Excel, PowerPoint, and Word
• Excellent communication skills, both written and verbal
• Strong organizational skills with the ability to manage multiple priorities and tracking systems
• Ability to build effective working relationships across internal teams and external partners
• Attention to detail with a focus on accuracy and process improvement
• Experience working with vendors, agencies, or suppliers (preferred)
• Background in automotive marketing or advertising, including Co-Op programs (preferred)

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR