Job Description

This position will be responsible for ensuring that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging guests, maintaining solid product knowledge, providing assistance, and making suggestions to guests regarding product decisions.

COMPANY BENEFITS:

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, and Life Insurance
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

ESSENTIAL DUTIES AND TASKS:

• Greets all guests and provides outstanding customer service
• Will assist guests with cash, room, and credit card transactions
• Performs food-handling and service duties
• Answers questions relating to all F&B products
• Any other tasks that may be assigned

EDUCATION and/or EXPERIENCE:

• High school diploma or GED
• Cash-handling experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Willingness to obtain a Food Handler’s & Alcohol Awareness card within 30 days of hire

QUALIFICATIONS:

• Must be at least 21 years old
• Must have superior guest relations skills and the ability to answer guest inquiries
• Must have the ability to be trained on cash handling functions and be comfortable using POS computers for inputting transactions
• Must have demonstrated excellent verbal and written communication skills
• Must have comprehensive menu knowledge with the ability to upsell items
• Must be able to clearly speak, write, and understand the English language
• Must be able to work in a high-volume, high-demand work environment

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.