Job Description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The Retail Manager is responsible for driving sell-out growth by developing and executing commercial strategies, optimizing brand performance, managing key accounts, and ensuring effective alignment between sales, marketing, supply chain, and finance. This role ensures strong market presence, sustainable revenue growth, and operational excellence across all commercial activities.

Key Responsibilities

1. Sellout out Management.

• Develop and implement annual sellout targets.

• Lead the implementation of brand & TM Activations in the market including Launches, Visibility & planograms.

• Track ranking & market share targets & actuals.

• Report on market trends, competitor activities, and consumer insights to identify new business opportunities.

• SISO management & participate in the forecast processes.

• Drive topline growth through effective door management and channel development.

• Lead sell-out performance reviews, ensuring KPIs are met across all channels.

2. Team Leadership

• Lead the sellout team (SS & BC) KPIs, develop work plan and performance.

• Implement BC productivity.

• Provide ongoing coaching, mentoring, and performance feedback for team development.

• Conduct regular team meetings, and performance evaluations.

• Reporting and presenting sales reports suggested orders & door stock position.

• Commission submission for SS and BC.

3. Customer Relationship Management

• Build strong, long-term relationships with key accounts.

• Implement joint business planning (JBP) with strategic customers.

• Resolve escalations, operational issues, and service concerns.

4. Performance Monitoring & Reporting

• Track and report commercial KPIs including sales, ranking, market share, and stock health.

• Provide monthly business reviews (MBR) and actionable insights to management.

• Implement corrective actions in underperforming areas.

• Coordinate with supply chain to ensure accurate demand forecasting and stock availability.

• Monitor SOH levels, returns, and slow-moving stock to minimize financial impact.

• Ensure timely execution of launch orders, replenishments, and assortments.

What you’ll need to succeed

• Strategic thinking

• Commercial acumen

• Leadership & team management

• Negotiation & influence

• Analytical & problem‑solving skills

• Customer Orientation

• Strong execution & operational excellence

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.