Job Description

Join us as Retail Manager at Nespresso and grow within a dynamic global team!

The main purpose of the Retail Manager is to drive the Nespresso's business results and brand image, by translating and implementing the global commercial strategy into the local market. Additionally, the Retail Manager will ensure the Nespresso omnichannel consumer experience for Boutiques is in alignment with rest B2C consumer touchpoints.

Position snapshot
Nespresso Athens, Greece
Reporting to: Nespresso Business Executive Officer
Type of contract: Permanent

A day in the life …

Drive Nespresso's business results and brand image:

• Build the strategy of the Retail network (new openings, refurbishments, and relocations) while reassuring the seamless operations in the existing Retail Network.
• Ensure effective liaison with all the direct and indirect Nespresso channels to deliver a consistent omnichannel consumer experience and facilitate an effective customer feedback loop.
• Identify commercial opportunities in the market to foster sustainable growth in the Retail channel.
• Manage BTQ P&L.

Department and Management Responsibilities:

• As part of the local Nespresso Management Team, drive the overall organization’s business results by making tactical and strategic decisions and building the organization in a sustainable way.
• Drive innovative solutions relevant for Nespresso by following the latest developments in the field and stay up to date with key competition.
• Translate the global strategy to local market needs and define initiatives to achieve business results.
• Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX, in collaboration with Finance, for PFME in collaboration with Marketing Team.
• Manage Department’s Budget.
• Align with Nespresso Head Quarters stakeholders and other markets' counterparts on strategy, priorities, and best practices.
• Improve and implement efficient ways of working in line with the operational plan and company guidelines.

People & Performance Management:

• Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities.
• Build a strong team where team members collaborate effectively and understand their shared goals and purpose.
• Set individual annual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP (Performance Development Plan) methodology.
• Lead by example in terms of Nestlé Leadership Framework behaviors and safety leadership.
• Advocate for the Nespresso culture by promoting and supporting a happy, healthy, and safe working environment that encourages teamwork, ambition, and high level of professionalism.
  
  

What makes you successful?

• Bachelor’s degree in Business Administration or related field. MSc in Business Administration, Marketing or relevant field will be considered as an asset but is not required.
• Minimum 10 years experience and 5 years in managerial role.
• Extensive Retail (physical stores) and commercial experience, with a strategic mindset, preferably in a high-end luxury brand.
• Extensive organizational and leadership experience with focus on managing big teams.
• Strong communication and interpersonal skills and ability to influence and coach people with empathy & integrity.
• Resilience and continuous improvement mindset.
• PC literacy and strong presentation skills.
• Fluency in Greek and English.
  
  

Why you should apply
Enjoy the wide range of Nestlé benefits such as:

• competitive salary & performance bonus,
• meal vouchers
• comprehensive Pension, Health Care & Life Insurance programs
• increased Parental leaves for both caregivers and Baby Support plan
• Flexible Work policy
• Wellbeing and Recognition days off
• “Bring Your Pet At Work” & Pet Support plan
• free car parking
• In-house restaurant and mini market
• participation to health and wellness activities and much more

Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries 
Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey 
Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries 
Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level 

Your application journey
Join us on an exciting application journey! Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion. We embrace inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email: HR.Careers@gr.nestle.com
Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say “yes” to WhatsApp notifications.

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together
At Nespresso, we believe in using coffee as a force for good, shaping lives and landscapes for the better. We strive to provide an exceptional customer experience by caring for each other, our suppliers, farmers, and the communities we work with. Our values of Inspire, Care, Act, and iNnovate guide our interactions and shape our world. Join the Nespresso team and unlock your full potential