Independent Franchise | Full Time
An established independent optical franchise is looking for a Store Manager to lead their practice and continue building a reputation for outstanding patient care and commercial success.
This is an excellent opportunity for an experienced retail or optical leader who thrives on developing teams, delivering exceptional service, and driving performance within their local community.
Reporting directly to the Franchise Owner, you will take full responsibility for the leadership and performance of the practice. You will work closely with your team to create a positive, customer-focused environment while ensuring strong commercial results.
You will:
Lead, motivate and develop your team to deliver an exceptional patient and customer experience
Inspire the team to achieve and exceed performance targets
Create a welcoming, professional store environment that reflects the values of the franchise
Support patients throughout their journey, including frame styling, dispensing, and tailored product recommendations
Use your knowledge of the local area to build relationships and drive business growth
Work collaboratively with the Franchise Owner to implement the store’s commercial strategy
Support team development through ongoing training, including the industry-recognised Step into Optics programme
To succeed in this role, you will have:
Proven experience leading and developing a team
A strong background in retail, optical, or customer-focused environments
Commercial awareness and the ability to drive business performance
A passion for delivering outstanding customer service
Excellent communication and interpersonal skills
A proactive, hands-on leadership style
Optical experience is advantageous but not essential. Full training and development will be provided.
Competitive salary
Performance-related bonus
Professional development and training
Supportive and collaborative working environment
Opportunity to make a genuine impact within an independent franchise business
Why BlackSquare?
Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions.
You can apply online or call 01268 928060 for a more in-depth, confidential discussion
"We build amazing teams. We are BlackSquare."
When you have the right people in your business - people with the right skills and motivations, people who are excited and passionate about what they do and why they do it, that’s when awesome things happen.
Specializing in the optical market we help our clients attract, select, retain and develop the best people in the market.
20+ years in optical recruitment, we know Optometrists
226,000+ professionals in our network
Market leader in the UK, trusted by independents, groups and emerging players
Global placements, UK, USA, Caribbean, Europe, South Africa
At BlackSquare Solutions, we combine Local Knowledge with a Global Perspective to give you an edge in a competitive market.
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