Job Description

• Earn £33,287 per annum (our pay system is benchmarked, transparent and fair)
• Full Time Permanent Contract

Create unforgettable shopping experiences

PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors.

But that's not all... we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the younger generation.

By joining PGL, you'll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations. Excited? So are we!

Make a difference as a Retail Manager

No visit to PGL is complete without a trip to the Gift Shop, a treasure trove of souvenirs, teddies and treats! Our retail and social hubs are vibrant and welcoming, just like our Retail team!

You'll be responsible for leading a team of Retail Assistants and overseeing the day-to-day operations and profitability of our on-site retail areas, including the shop and bar. This will be achieved through identifying operational trends, analysing customer data and making recommendations for improvement that deliver increased revenue and customer retention rates.

You will also take ownership of stock management, cash management and delivering a first-class customer experience across all retail areas. You'll ensure your team operates efficiently to meet targets whilst identifying any training and development requirements.

Is this you?

• Thrives on making connections with guests and getting to the heart of what they want
• A keen eye for detail and the tenacity to see projects through to successful completion
• A natural decision-maker who is comfortable making clear decisions and taking responsibility
• Able to analyse data, understand the vision for the retail department and deliver against targets
• You love change, development and innovation, and understand that resilience, flexibility and adaptability are key to delivering this successfully

Above all, it's our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• On top of your 25 days annual leave (+ 8 bank holidays), you'll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
• A career with ongoing growth, aided by development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Programme.
• Sector-leading family-friendly policies and a contributory pension.
• Access to our financial wellbeing platform where you can borrow or save directly from your salary.
• Free/discounted PGL breaks for your family and discounts at 800+ retailers.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role, please email resourcing@pgl.co.uk. We hire the best talent and value a diverse, inclusive team; therefore, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with details of any adjustments you need. However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as a passport or birth certificate). Convictions related to violence, drugs or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.