Job Description

Job Location: Reno Campus - Reno, NV 89502
Position Type: Full Time
Salary Range: $60,000.00 - $60,000.00 Salary/year
Travel Percentage: Travel varies based on position
Job Category: RetailCare for pets. Find them homes. Save lives. That’s the mission at Nevada Humane Society.
We’re a high-save organization helping nearly 34,000 animals in our community each year and caring for approximately 10,000 across both of our campuses. through sheltering, adoptions and community-centered programs and services that help find pets loving homes and keep them there. We are seeking a (Job Title) to join our team at our (Campus Name) Campus. In this role, you’ll provide daily care, support positive outcomes, and help match pets with the families who will love them for life.
At NHS, lifesaving work is powered by dedicated professionals. We support our team with competitive pay, meaningful benefits, and a workplace rooted in compassion, teamwork, and purpose.
POSITION OVERVIEW
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- - - Department:
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- - - Philanthropy
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- - - Supervises:
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- - - Volunteers working in the Retail Store
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- - - Reports To:
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- - - Chief Philanthropy Officer
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- - - FLSA/Work Hours Status:
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- - - Full-Time 40+ hours per week
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- - - DOL Status:
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- - - Exempt
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- - - Base Pay Range:
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- - - Base pay range is calculated by position title, and experience. It is determined within the departmental budget. Changes to the range are approved by the CEO.
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WHAT YOU’LL DO
Our Retail Manager plays an important role in advancing Nevada Humane Society’s mission
As the Retail Manager, you play a vital role in advancing Nevada Humane Society’s mission to care for pets, find them homes, and save lives. Your primary responsibility is to ensure the retail store operates profitably by driving revenue growth, managing expenses, optimizing merchandising and inventory strategies, and delivering an exceptional customer experience. Through strong leadership, you guide volunteers with compassion and purpose while holding the team accountable to sales and operational goals.
In partnership with the Volunteer Manager, you ensure the retail store is appropriately staffed with trained and engaged volunteers to support daily operations and sales objectives. You collaborate to support volunteer onboarding, training, scheduling, and performance, ensuring alignment with organizational policies and fostering a positive, mission-driven retail environment.
Essential Responsibilities
Position-Specific Responsibilities
- Manage day-to-day operations of the retail store, including sales, inventory management, and customer service.
- Develop and implement strategies to drive sales and maximize profitability while ensuring excellent customer satisfaction.
- Recruit, train, and schedule volunteers to assist with various tasks in the retail store, including customer service, merchandising, and inventory management.
- Create and maintain visually appealing merchandise displays and ensure the store is clean, organized, and well-maintained.
- Monitor inventory levels, place orders, and manage vendor relationships to ensure adequate stock of merchandise.
- Analyze sales data and trends to identify opportunities for growth and make informed decisions regarding product selection and pricing.
- Collaborate with other departments within the Nevada Humane Society to promote retail initiatives and support overall organizational goals.
- Partner with the Volunteer Manager to coordinate training for retail store volunteers, ensuring volunteers are properly onboarded and equipped with the knowledge and skills needed to support store operations and deliver excellent customer service.
- Collaborate with the Volunteer Manager to develop and manage volunteer scheduling for the retail store, maintaining appropriate coverage to support daily operations and sales goals.
- Work jointly with the Volunteer Manager to monitor and support volunteer performance in the retail store, providing feedback, coaching, and recognition to promote engagement, accountability, and a positive team environment.
- Support a welcoming and mission-driven retail environment, reinforcing service standards and fostering strong collaboration between volunteers and staff.
- Ensure compliance with all relevant regulations and policies, including those related to animal welfare, safety, and sanitation.
General Responsibilities
- Helps promote fundraising activities and solicit support of agency overall.
- Interacts with co-workers and volunteers in an efficient and courteous manner to ensure a cooperative team environment amongst all departments.
- Maintain and promote a positive public image relevant to Nevada Humane Society standards.
- Professionally represents Nevada Humane Society with customers, donors, and business partners.
- Attend and participate in departmental and shelter meetings. Attend educational conferences/seminars as recommended/approved.
- In the event of an emergency, assist with the handling and evacuation of animals located at any Nevada Humane Society campus.
- Participate in disaster preparedness and response activities for the organization and community as it pertains to pet related needs.
- Address and/or report any safety hazards or unsafe activities.
- Perform other responsibilities as requested by direct management, and/or the CEO.
Working conditions
Position-Specific Working Conditions:
- Must be available to address employee-related issues, including performance management and conflict resolution, which may involve high-stress situations and require timely decision-making.
- Air-conditioned office or air-conditioned building with computer and internet access.
- May require travel within a workday on a regular basis.
- Work is also performed outdoors and/or offsite for shelter events.
- Use of personal vehicles may be required for fieldwork; mileage allowance will be provided.
General Working Conditions
Working for NHS in any capacity is safety sensitive due to the responsibilities at this business that directly affect the wellbeing and safety of employees, animals and the public.
- Work will be performed in a variety of environmentally controlled and uncontrolled conditions.
- Due to the housing of live animals onsite, work hours may take place at any time within a 24-hour period, 7 days a week, 365 days a year. Operational and public hours may vary by department or location and are subject to change. Attendance at events and other functions may require additional hours, holiday, weekend, evening overnight, or on-call work.
- Exposure to allergens produced by animal dander, saliva, or fur, throughout all areas of the shelter, or other locations.
- Exposure to zoonotic, or otherwise communicable disease.
- Exposure to animals with unpredictable or aggressive behavior.
- Exposure to animals that may scratch or bite unexpectedly.
- Exposure to direct or indirect injury from an animal or other mechanical means used to confine, control, or provide essential care for any animal housed with NHS.
- May require travel within a workday on a regular basis. May require overnight travel intermittently.
Position-Specific Equipment Use
- Daily use of computers, telephones, and other devices including organizational software systems/programs for communication, documentation and business requirements.
- Telephone, cell phone, computer, printer, scanner, copier, and other office-related equipment.
- May require use of personal and company vehicles.
- Daily use of a cash register and POS systems.
General Equipment Use
- Telephone and/or mobile device.
- Computer, printer, copier and/or scanner.
- Two-way radios.
- Other office-related equipment.
- May require use of personal and company vehicles.
Physical & Mental Demands
Position-Specific Mental Demands
- Must demonstrate the ability to manage multiple aspects of employee supervision, including hiring, training, and performance management, while maintaining composure and sound judgment under pressure.
- Requires emotional intelligence to handle sensitive employee relations issues and the mental agility to make timely decisions that align with organizational policies and goals.
- Must be capable of maintaining confidentiality, exercising discretion, and fostering a supportive and productive work environment.
- Must have the ability to multitask, prioritize, and handle various levels of stress.
- The position requires excellent organizational skills, as well as a high level of accuracy and attention to detail.
- Must have adequate judgment and self-confidence to handle decision-making duties.
- Must be able to meet deadlines and delegate appropriately.
-  Must be a team player able to give and receive instructions and work effectively with all staff.
- Requires exceptional attention to detail, courteous and professional demeanor, extensive interaction with staff and the public.
- The Ability to work with staff and volunteers in a fair and ethical manner.
- Requires the ability to think clearly, act quickly, and utilize sound judgment in a variety of situations.
- Requires the ability to be self-disciplined and self-motivated.
- Must be able to endure long hours and remain alert, energized, and positive
General Mental Demands
- Demonstrated ability to maintain emotional balance, competently and reasonably manage daily exposure to various animal welfare concerns, including adverse outcomes for animals, ethically complex situations, and hostile clients.
- Must have ability to make decisions based on reasonable judgment.
- Must have ability to work with the public, staff and volunteers in a fair and ethical manner.
- Requires the ability to think clearly, act quickly and utilize sound judgment in a variety of situations.
Position-Specific Physical Demands
- Walking between departments and facilities.
- Standing for extended periods during presentations and meetings.
- Frequent use of hands and arms for documentation.
- Lifting and carrying materials 25+ pounds.
- Frequent bending, reaching, and stretching.
- Visual and auditory acuity for communication.
- General physical stamina and mobility for a dynamic work environment.
- This position may involve desk and computer work and being on your feet for long periods of time.
- Position may include (vehicle) travel back and forth to outside venues as well as some lifting.
- Must be able to work at a fast and efficient pace.
- Requires lifting heavy objects more than 50 pounds.
- Ability to safely handle and control animals of all kinds.
General Physical Demands
- Ability to move between departments or facilities to conduct onboarding, training, and employee check-ins.
- The physical ability to be at the shelter for the duration of each scheduled shift and other offsite locations as assigned or required to provide essential care to all animals under the care of NHS.
- Physical ability to walk and/or stand on your feet throughout a normal workday to provide essential care for all animals under the care of NHS.
- Physical ability to engage in repetitive motions of all limbs and the dexterity to grasp and hold small items with both hands, to move animals and goods. ability to hear, and discern noises from within 3 feet of you, visual acuity, near, far, depth, color vision, to provide essential care to all animals under the care of NHS.
- Ability to and willingness to physically be near and handle any animals, and required tools, supplies, materials, used to safely and humanely manage their care.
BENEFITS & PERKS
In Nevada
Nevada employers often provide competitive benefits, but NHS stands out with:
- Employer-paid medical & vision premium option (Full-Time Employees)
- Pet-centric benefits not typical in most benefit packages
- Paid Time Off (PTO) accrual starting on day one rather than waiting periods.
- This puts NHS at or above local and national trends for comprehensive total compensation and unique personal perks
Full-Time Employees Are Eligible For:
• Nine paid holidays • 90% employer-paid buy-up options and low-cost dental plans
• Eligibility for the Federal Public Service Loan Forgiveness (PSLF) Program
All Employees are eligible for:
• Low-cost supplemental plans including Life Insurance, Accident, and Short-Term Disability
• Pet-focused perks such as free vaccines, spay/neuter, and end-of-life services for employee-owned pets
• Free and reduced-cost pet adoptions
• Up to 50% off major brand and prescription pet food delivered directly to the shelter
WHY NORTHERN NEVADA?
Northern Nevada offers an exceptional blend of career opportunity, quality of life, and outdoor adventure, making it an ideal place for professionals who value meaningful work and true work–life balance. Anchored by Reno and Carson City, the region continues to attract people who want to make an impact while enjoying everything life outside of work has to offer.
A Community That Works — and Plays
Northern Nevada is home to:
• Approximately 300 days of sunshine each year
• Easy access to Lake Tahoe, Pyramid Lake, and the Sierra Nevada mountains
• World-class skiing, hiking, biking, paddling, and year-round recreation just minutes away
Here, it’s possible to start your morning on a trail, spend your day doing meaningful work, and unwind by the river or in the mountains after hours.
With no state income tax, abundant sunshine, a diverse economy, and unmatched access to outdoor recreation, Northern Nevada is an ideal home for animal welfare professionals seeking both purpose and balance.

QualificationsExperience and Qualification Requirements
Position-Specific Requirements
- High School diploma or equivalent required.
- Minimum of three (3) years of progressively responsible retail management experience.
- Proven record of successfully managing retail operations and driving measurable sales growth, including development and execution of revenue-generating sales strategies.
- Demonstrated experience supervising, onboarding, training, and developing staff and/or volunteers.
- Strong customer service leadership skills.
- Proficiency in POS systems, inventory management, and retail reporting.
- Ability to analyze sales and inventory data, identify trends and gaps, and implement strategic adjustments to merchandising, pricing, and inventory levels to improve overall sales performance and profitability.
- Strong organizational, communication, and leadership skills with the ability to manage multiple priorities effectively.
- Ability to stay informed of community and animal welfare trends and adapt retail strategies accordingly.

General Requirements
- 18 years of age or older.
- Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently.
- Staying updated on community developments, particularly in animal welfare.
- High degree of accuracy and meticulous attention to detail.
- Excellent verbal, written, and observational skills.
- Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines.
- Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving.
- Demonstrated commitment to the welfare of animals and alignment with the mission of the Nevada Humane Society.
- Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others.
- Strict adherence to all local regulations concerning the ownership and care of personal animals.
- Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly.
- Maintaining a consistently positive and professional demeanor is essential.
- A sincere interest in the Nevada Humane Society’s mission and vision.
Position-Specific Desired Experience
- Minimum of 3 years of retail management experience.
- Experience handling employee relations issues and ensuring compliance with employment laws and organizational policies.
- Experience in volunteer or staff management, including recruitment, training, and scheduling.
General Desired Experience
- Experience in same or related position in a nonprofit setting-preferably animal welfare.
- Record of continually increasing responsibilities with measurable results.
Additional Beneficial

Qualifications
- College degree.
- Experience in a nonprofit agency.
- Animal welfare experience.