Retail Manager

Responsible for the management of the retail outlets within the hotel. Supports the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with the Director and Corporate Retail Services. Oversees the responsibilities of the area Supervisors ensuring the stores daily operation is in compliance with the brand. Responsible for area monthly inventory. This position works with managers and hourly associates to successfully execute retail and food and beverage operations, continually improve guest and associate satisfaction and maximize the financial performance of the department.

The ideal candidate must have:
• A minimum of 2 years’ experience in a management position in Retail at a luxury resort is required.
• Strong sales and visual display skills
• Awareness of statistical information to insure sell through (Average Transaction, Items Per Transaction and Revenue Per Occupied Room)
• Excellent communication skills, written and oral (in English.)
• Knowledge of computer and point of sale system
• Strong accounting / financial skills
• Plan, promote, and market retail events to drive revenue.
• Create goal oriented ideas to motivate staff members.
• Maximize opportunities for group sales by proactively engaging group representative early in the process
• Promote daily floor sales while ensuring uncompromising levels of service.
• Determine yearly operating budget and merchandise strategies.
• Coordinate quarterly physical inventories.

JOB SUMARY

Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Oversees the development of product and physical layout of the store and helps establish retail goals for the property. Position works to successfully execute retail operations, continually improve guest and employee satisfaction and maximize the financial performance of the department.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

• Manages day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.

• Serves as a role model to demonstrate appropriate behaviors.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Monitors the inflow of ordered materials and the maintenance of current materials.

• Ensures profits and losses are documented accurately.

• Purchases merchandise to be used or sold by organization.

• Manages all inventory control.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Ensures all Retail employees follow cash control procedures.

• Ensures all retail store records are maintained on a timely basis, including sales reports, invoices, end-of period reports, etc.

• Helps to develop and implement strategic plans for the retail store operation.

• Maintains proper purchasing techniques for appropriate retail categories.

• Maintains items at appropriate stock levels.

• Oversees store appearance, cleanliness and maintains visual merchandising standards and impact.

• Ensures that all employees have the proper uniforms, supplies and equipment.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Develops constructive and cooperative working relationships with others, and maintaining them over time.

• Ensures employees understand expectations and parameters.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes standardized merchandise, display and pricing standards.

• Ensures employees understand and comply with loss prevention policies to prevent accidents and control costs.

• Participates as needed in the investigation of employee and guest accidents.

Providing and Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

Additional Responsibilities

• Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.