Job Description

Be a Part of Something BIG!

We are looking for a passionate and driven Retail Manager to assist the Business Manager

Make an Impact by

Sales Planning and Performance Management

• Manpower Planning: Roster staff according to projected Peak and Non-Peak traffic, ensuring adequate capacity on sales floor
• Sales Management: Track store performance, identify gaps and recommend actions to improve results
• Execute in-store sales incentive programme including information dissemination, performance tracking and incentive distribution
• Performance Coaching: Individual and team coaching for front liners to improve Sales and CE performance
• Gather and escalate customer / frontline insights to relevant teams for sales process, CE and promo enhancements

Store Operations

• Accountable for achieving daily sales target and ensuring smooth operations
• Upkeep with updated information and brief staff accordingly
• Lead, motivate and mentor team in achieving top performance, service standards, productivity and efficiency
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Serve as Tech advisor – SPOC for all technical product knowledge
• Lead, train and mentor staff on technical services and products
• Support sales operations across retail shops, events and other assigned sales channels

Customer Experience

• Ensuring an excellent level of customer service through regular assessment, coaching and follow-up with team
• Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions
• Implements all visual merchandising standards, directives, promotions, overall cleanliness and store organisation
• Handle customer escalations and service recovery within empowerment guidelines

Inventory Management

• Monitor sales performance and ensure effective stock management
• Zero stock discrepancy

Operational Effectiveness

• Complies with all company policies & procedures
• Execute store process improvement
• Shows professionalism and always demonstrates Company values
• Ensure compliance with operational controls, SOPs and audit requirements

Skills for Success

• ‘N’ Level and above
• At least 5-10 years of sales experience in physical Telco retail stores
• Intermediate-level Sales Team management skills
• Basic-level Sales and Business Acumen
• Intermediate-level organizational skills
• Basic-level Financial Management
• Intermediate-level Merchandising and Visual presentation
• Basic-Level Data analysis and reporting skills
• Basic-level inventory management skills

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!