Job Description

What we do:
FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.

• Over 200 destinations in the services
• 25 unique logistics services offering
• 20 service points throughout Thailand

Key Responsibilities:

• Lead, coach, and develop the Retail Officer team to continuously improve service quality and operational performance.
• Establish, implement, and enhance branch service standards and Standard Operating Procedures (SOPs) to ensure a consistent and professional customer experience.
• Monitor service quality through regular audits, performance metrics, and on-the-job evaluations to maintain high service standards.
• Manage relationships with external partners and collaborate with the CRM team to improve customer retention and loyalty initiatives.
• Identify service gaps and proactively resolve customer issues to maintain long-term customer satisfaction.
• Analyze service performance data and recommend improvements to enhance operational efficiency and customer experience.
• Ensure retail operations align with company policies, brand standards, and service expectations.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
• Minimum 5 years of experience in retail operations, customer service, or service management, with at least 3 years in a leadership role
• Strong leadership and team management skills with the ability to motivate and develop team members.
• Experience in service quality management, SOP development, or customer experience improvement
• Strong analytical and problem-solving skills with the ability to use KPIs and performance metrics to drive improvements.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams such as CRM, operations, and marketing.

Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there.
Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7

Benefits of working with us:

• Competitive Incentive Package
• TOEIC language allowance
• Attendance Allowance: 500 THB
• Annual Leave: 10 Days - eligible after probation period
• Performance bonuses
• Health insurance
• Company holidays
• Free parking
• Quarterly parties and career growth opportunities
  

If you have any questions or need further information,
please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF