Job Description

Lead the Vision. Build the Team. Elevate the Retail Experience.

Sodexo is seeking an experienced Retail Manager 3 – Food to lead operations for EAT Café, Bellevue Hospital's exciting new retail dining destination in New York City

This highly visible leadership role is an opportunity to help shape the future of retail dining at one of the nation's premier public healthcare institutions. The successful candidate will partner closely with the General Manager to establish operational standards, build a strong service culture, and deliver an exceptional dining experience for hospital staff, patients, visitors, and the surrounding community.

The Retail Manager 3 will oversee approximately 20 union frontline employees and be responsible for driving operational excellence, employee engagement, customer satisfaction, and financial performance.

Why This Role Stands Out

• Play a key leadership role in launching Bellevue's new EAT Café
• Lead retail operations within a nationally recognized academic healthcare institution
• Manage and develop a team of approximately 20 union employees
• Partner directly with the General Manager on strategy and operational initiatives
• Gain exposure and career growth within Sodexo Healthcare

If you are a passionate retail leader looking to build something special while making an impact in healthcare, we encourage you to apply today.

What You'll Do

• Lead all aspects of retail food service operations for EAT Café
• Hire, train, coach, and develop frontline union employees
• Drive exceptional customer service and guest satisfaction
• Manage labor, scheduling, inventory, and financial performance
• Ensure food quality, merchandising, and retail standards are consistently executed
• Analyze operational metrics and implement action plans to improve performance
• Foster strong relationships with hospital leadership and key stakeholders
• Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
• Promote a culture of accountability, inclusion, and operational excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Strong retail food service management experience required
• Healthcare retail food service experience strongly preferred
• Experience leading teams in high-volume food service environments
• Previous union management experience preferred
• Proven ability to drive employee engagement and customer satisfaction
• Strong financial, organizational, and communication skills
• Ability to lead change and thrive in a dynamic healthcare setting

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations