Job Description

Success is yours when you collaborate and work hard in our team-based culture.

Sodexo’s Campus Segment is seeking an experienced Retail Manager 3 to join our team at Hobart William Smith College (HWS), located in the beautiful Finger Lake Region of New York State in Geneva, New York. This is a year-round opportunity supporting dining programs.

As the Retail Manager 3, you will be responsible for the overall leadership, performance, and daily operations of multiple retail dining locations across campus. You will drive service excellence, ensure operational consistency, and foster a strong, engaged team culture while supporting the broader mission of Sodexo Campus Dining.

You will play a key role in shaping the student and campus guest experience through innovation, hospitality, and strong operational execution.

What You'll Do

• Lead daily operations across a multi-unit retail dining portfolio (pub, café, and coffee locations)
• Ensure exceptional customer service standards across all locations
• Manage staffing, scheduling, training, and team development
• Drive operational efficiency, cost control, and compliance with company standards
• Support menu execution, merchandising, and retail promotions
• Maintain strong food safety, sanitation, and brand standards
• Partner with campus stakeholders to enhance the student experience
• Analyze performance metrics and implement strategies to improve sales and guest satisfaction
• Foster a positive, inclusive, and high-performing team culture

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven experience managing high-volume retail, food service, or hospitality operations
• Strong leadership skills with a focus on coaching, development, and accountability
• Ability to manage multiple units or concepts simultaneously
• Passion for customer service and creating memorable guest experiences
• Strong financial acumen including labor, inventory, and cost control
• Experience in fast-paced, team-oriented environments
• Excellent communication and organizational skills
• Hands-on leadership style with a “lead from the floor” approach
• Flexibility to support late-night and peak campus dining operations

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations