Job Description

Lead Retail Excellence at MVHS Wynn Hospital in Utica, NY

Sodexo is seeking a Retail Manager 3 to join our team at MVHS Wynn Hospital in Utica, New York — a state-of-the-art 375-bed hospital that opened in 2024 and is redefining the healthcare dining experience.

Position is an evening shift with every other weekend rotation.

This is an exciting opportunity for a dynamic, customer-focused leader to oversee a thriving upscale retail dining program and 24/7 Micro Market, generating more than $3 million in annual business, while leading and developing a team of approximately 35 union employees, including team leaders and supervisory support.

If you are passionate about hospitality, retail innovation, and leading teams to deliver exceptional service, we’d love to hear from you.

What You'll Do

• Lead daily retail food service operations in a high-volume healthcare environment
• Inspire, develop, and support a union team focused on service excellence
• Oversee café operations, merchandising, staffing, cash handling, and operational standards
• Support oversight of back-of-house closing operations and ensure smooth evening execution
• Manage and support Sodexo’s 24/7 Micro Market concept
• Drive customer satisfaction while meeting operational and financial goals
• Build strong client relationships and foster a positive, service-driven culture
• Support occasional evening catering and partner across departments as needed

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Leadership experience in retail food service and healthcare dining
• A passion for customer service and team development
• Experience managing high standards in food quality, cleanliness, and service delivery
• Strong organizational, communication, and problem-solving skills
• Financial acumen and experience supporting volume-driven operations
• Ability to thrive in a fast-paced environment while creating a positive team culture
• Union experience and high-volume retail dining experience are a plus

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations