Job Description

Job Title:

Retail Manager

About Us

We are a leading kitchen and home interiors distributor in the GCC, representing globally recognized brands. With multiple showrooms across the region, we pride ourselves on offering premium quality products, exceptional service, and innovative design solutions that meet the evolving needs of our customers.

The Retail Manager will oversee the daily operations of multiple showrooms, ensuring sales performance, customer satisfaction, and operational excellence. The role involves leading retail teams, developing business strategies, optimizing customer experience, and maintaining high visual and service standards in alignment with brand values.

Key Responsibilities

Oversee daily retail operations across assigned showrooms, ensuring smooth functioning and adherence to brand standards.

Drive sales performance by implementing effective sales strategies, upselling techniques, and customer engagement initiatives.

Recruit, train, and motivate showroom staff to achieve performance goals and deliver exceptional customer experiences.

Monitor sales targets, KPIs, and performance reports; prepare regular analysis and recommendations for improvement.

Maintain strong product knowledge across all categories to support staff training and customer consultation.

Ensure showrooms maintain high visual merchandising standards and reflect the brands identity.

Handle escalated customer issues and resolve them promptly to maintain satisfaction and loyalty.

Coordinate with marketing, logistics, and operations departments to ensure promotions, inventory, and displays are aligned.

Analyze market trends, competitor activities, and customer feedback to identify new business opportunities.

Manage budgets, expenses, and operational costs efficiently.

Ensure compliance with company policies, safety standards, and local regulations.

Required Skills & Qualifications

Bachelors degree in Business Administration, Retail Management, or related field.

58 years of retail management experience, preferably in luxury, furniture, or home interiors sectors.

Strong leadership and team management skills with experience handling multi-location operations.

Proven ability to achieve sales targets and improve showroom performance.

Excellent communication, negotiation, and interpersonal skills.

Strong organizational and analytical skills with a results-driven mindset.

Proficient in MS Office; experience with POS and retail management systems is an advantage.

Fluent in English; Arabic language skills are a plus.

Flexibility to travel between showrooms within the GCC region.

What We Offer

Competitive salary and performance-based incentives.

Career growth opportunities in a leading regional retail brand.

Supportive and dynamic work environment.

Exposure to premium international brands and products.

Apply now!