Job Description

Lead Retail Dining at One of New York City's Most Recognized Healthcare Institutions

Sodexo is seeking a Retail Manager 2 – Food to join our team at NYC Health + Hospitals/Bellevue in New York City This exciting opportunity will support Bellevue's new retail dining concept, EAT Café, a modern café designed to serve hospital employees, visitors, and the surrounding community.

This is an ideal role for a hands-on retail leader who thrives in a fast-paced environment and is passionate about customer service, employee engagement, and operational excellence.

The Retail Manager 2 will report directly to the General Manager and oversee a team of approximately 20 union frontline employees while supporting all aspects of daily retail operations.

Why Join Sodexo?

• Help launch and grow Bellevue's exciting new EAT Café concept
• Lead within one of the nation's oldest and most respected public hospitals
• Manage a team of approximately 20 union employees
• Gain visibility and growth opportunities within a global organization
• Join a collaborative leadership team committed to innovation and service excellence

If you're ready to make an impact while helping shape the future of retail dining at Bellevue, we'd love to hear from you.

What You'll Do

• Oversee daily retail food service operations for EAT Café
• Lead, coach, train, and develop approximately 20 union frontline employees
• Ensure exceptional customer service and a welcoming guest experience
• Manage scheduling, labor, inventory, and operational performance
• Monitor food quality, merchandising, and presentation standards
• Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
• Partner with culinary, operations, and hospital leadership to drive continuous improvement
• Promote a culture of accountability, teamwork, and service excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Prior retail food service management experience required
• Healthcare retail food service experience strongly preferred
• Experience leading frontline teams in high-volume environments
• Union leadership experience preferred
• Strong customer service and employee engagement skills
• Experience with scheduling, labor management, inventory control, and financial accountability
• Ability to thrive in a fast-paced healthcare environment

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year