Job Description

Lead Retail Operations at One of Connecticut's Largest Healthcare Facilities

Sodexo is seeking a Retail Manager 2-Food to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut Yale New Haven Hospital is a nationally recognized, non-profit, 1,500-bed academic medical center serving one of the most diverse patient populations in the region.

This is an exciting opportunity for a hands-on retail food service leader who thrives in a fast-paced environment and is passionate about customer service, team development, and operational excellence.

The Retail Manager 2-Food will support operations within the East Pavilion Café, one of six retail dining locations on campus. Serving patients, visitors, and hospital staff seven days a week, the café features multiple food concepts including a salad bar, Tex-Mex station, global cuisine, pizza, deli offerings, and comfort food selections.

If you're a passionate retail food service leader ready to make an impact within a world-class healthcare organization, we encourage you to apply today.

What You'll Do

• Oversee daily retail food service operations within the East Pavilion Café
• Lead, coach, train, and develop a team of approximately 20 frontline employees
• Ensure exceptional customer service for patients, visitors, and hospital staff
• Monitor food quality, presentation, merchandising, and retail standards
• Support scheduling, labor management, and operational efficiency initiatives
• Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
• Manage inventory, ordering, cash handling, and financial controls
• Partner with culinary, operations, and hospital leadership teams to drive continuous improvement
• Promote a culture of accountability, teamwork, and service excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Prior retail food service management experience in a healthcare setting required
• Experience leading frontline teams in high-volume food service environments
• Strong customer service and employee engagement skills
• Knowledge of food safety, sanitation, and HACCP standards
• Experience with scheduling, labor management, inventory control, and retail financial performance
• Strong communication, organizational, and leadership skills
• Ability to thrive in a fast-paced healthcare environment

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year