Northwest Bank

Retail Loan Servicing Representative

Northwest Bank  •  United States (Onsite)  •  2 hours ago
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Job Description

PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The Loan Servicing Representative is responsible for servicing all retail loans, providing accurate loan records and documentation, while maintaining the highest level of customer service. LSRs will be assigned to one or more of following areas as lending volumes dictate: consumer - real estate and non-real estate secured; dealer services; loan payoffs; imaging; escrow; construction; loan support; loan operations; investor accounting and/or modifications.

Essential Functions

  • Maximize technology tools available
  • Balance workstations daily
  • Develop knowledge of servicing / origination systems
  • Partner with third party vendors and agencies
  • Review and send customer correspondence
  • Ensure compliance with Northwest’s policies and practices
  • Ensure compliance with Federal / State regulations
  • Post loan transactions for all product types
  • Complete new loan set-up and post-closing
  • Process payoff quotes and payoff transaction
  • Process new loan fundings
  • Initiate automatic transfer of loan payments
  • Perform maintenance on loans
  • Respond to customer inquiries
  • Monitor and service escrow accounts
  • Monitor loan collateral records
  • Ensure accurate lien information
  • Perform accounting of force placed insurance
  • Review insurance certificates / policies
  • Ensure accurate insurance analysis
  • Perform accurate flood insurance review
  • Update tax records / online information
  • Perform accurate escrow analysis
  • Research and correct posting errors
  • Ensure total document and data integrity
  • Monitor and follow up on document tracking
  • Perform accurate report reconciliation
  • Meet benchmarks on loan functions / servicing
  • Recommend improvements to procedures
  • Develop customer service levels
  • Meet peak volume periods with efficient, accurate output
  • Complete the imaging and indexing of loan documents
  • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

Qualifications

  • High School Diploma or equivalent preferred
  • 2 - 6 years customer service experience preferred
  • lending experience preferred
  • Administrative Skills, Working
  • Ability to work with financial data, Basic

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Northwest Bank

About Northwest Bank

For more than 125 years, Northwest Bank has been committed to bettering the lives of our employees, our customers and the communities we serve.

Today, we are proudly known for the award-winning customer service we offer at locations throughout Pennsylvania, New York, Indiana and Ohio.

So no matter where you are on your financial journey, Northwest Bank is here— for what’s next.

Northwest Bank

Member FDIC

Equal Housing Lender

Northwest is an Equal Employment Opportunity (EEO) employer. It is against Northwest’s policy for any employee to discriminate against an applicant for employment on the basis of race, color, and religious creed, sex (including pregnancy), age, marital status, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws. Our selection process is based strictly on job-related criteria. The Company will make reasonable accommodations in appropriate cases for qualified individuals with disabilities, if it can do so without undue hardship. As a Northwest professional, you will be expected to abide by our commitment to equal employment.

People make the difference at Northwest, and we strive to implement the necessary tools and resources for all employees to perform to the best of their abilities.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Warren, PA
Year Founded
1896
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