Job Description

It’s about process, progress, and people.

Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you enjoy researching and verifying information? Do you strive to go above and beyond to ensure a seamless experience? If so, being a Retail Loan Documentation Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Retail Loan Documentation Specialist, you are our loan experience champion. You’ll be responsible for producing and reviewing all retail loan documents in an accurate and timely manner. You’ll use your analytical skills, inquisitive mind, and detail-orientated approach to ensure documentation is complete and accurate. You welcome a challenge and strive to continuously improve processes with integrity, caring and excellence in mind.

What you’ll do:

• Re-review system for completeness, and collateral information prior to producing loan documents

• Responsible for producing all retail and real estate-related loan documents in an accurate and timely manner

• Sends closing instructions to relevant parties

• Review Central Credit Approval's work to include, premiums, property tax, and legal descriptions

• Return any documents with errors back to the Central Credit Approval area for corrections

• Verify documents and all work with the ARGO system

• When necessary, contacts the loan officer or other relevant party to request any missing information or problems concerning the preparation of the loan documents

• Provide correct payoff figures when necessary to payoff a Frost installment or commercial loan

What you’ll need:

• Proficient in Microsoft computer applications

• Attention to detail and ability to multitask

• Excellent written and verbal communication skills, with an ability to communicate with all levels of employees

Additional Preferred Skills:

• Bilingual

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.