Job Description

Why This Mission

The Learning and Engagement manager will lead the markets to elevate our Retail Teams with the right knowledge, skills and behaviors to deliver the Ultimate Boutique Experience. The role will be essential in instilling Passion for Fashion and for the Brand within our frontline teams, ensuring that The Chanel Difference transmitted on the Boutique Floor and delivering the Client Relational Promise to All Clients.

Impact You Can Create InThe Role:

• You will shape the learning experience of all frontline teams, identifying needs and co-working with the markets to enhance curriculums.

• You will orchestrate in collaboration with Global key engagement campaigns throughout the year : amplifying Brand messages while supporting the market in the best way to execute locally.

• You will strive for Service Excellency mindset, keeping FA’s passion and engagement at the heart of our Brand Posture.

• You will focus on developing with the markets the conditions where on the floor learning and coaching are a key to success

• In this role, you will be a key partner and advisor to the local L&D managers on learning design and roll out.

• You will engage and elevate the North Asia Community through Best Sharing, Outside-In learnings, embodying North Asia “Lead Beyond” values.

• You will identify and nurture synergies with Fashion Métiers (Style, Client, Merchandising, VM..) to enrich the Boutique Teams learning and engagement journeys

• You will consolidate the process and tools to measure the effectiveness of training programs and make necessary adjustments to improve outcomes.

• You will be in charge of testing new technologies and influencing platform enhancements

• You will strive for opportunities to engage, upskill and inspire the Learning teams across markets, leveraging on local and global initiatives.

You are Energised by

• Contributing to instilling the brand creative vision and the client relational promise through People Learning and Engagement

• Engaging in animation and transmission, exploring new learning methodologies and digital trends

• Collaborating with various teams and adapting learning paths for retail success

• Working with different markets and teams

What You Will Bring

• Passion for Fashion and Retail, you are Client Centric and driven by Service Excellency

• Extensive experience in retail learning and group animation, preferably within the Fashion/Luxury sector

• Exceptional public speaking, storytelling, and interpersonal skills, coupled with an innovative mindset and adaptability.

• Teamwork & Agility within a matrix organization

• Commitment to modern learning methodologies

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.