What This Role Owns
Customer Experience & Store Excellence
● Elevate every customer touchpoint—service, checkout, fulfillment—within vintage
stores.
● Use VOC inputs (CSAT/NPS) to redesign processes and eliminate friction.
● Turn operational efficiency into higher same-store sales and customer delight.
2. Tech-First Operational Execution
● Own the operational tech stack for vintage stores (WFM, POS, Mobile Execution, SOP
engines).
● Drive centralization, real-time visibility, and digital controls for predictable execution.
● Enable automation that reduces manual effort and improves store productivity.
3. Same-Store Growth Driver
● Optimize labor, inventory, store workflows, and daily execution levers that impact
revenue.
● Implement digitized SOPs using Lean/Six Sigma principles tailored for vintage
environments.
● Improve consistency, speed, and quality across all vintage store operations.
4. Influence & Cross-Functional Leadership
● Work closely with CTO, CFO, Supply Chain, HR, and field leadership to align on
growth priorities.
● Influence decentralized teams through clarity, data, communication, and shared goals.
● Empower field teams with systems, training, and insights that enable strong execution.
At Lenskart, we believe that clear vision is fundamental to the personal development and well-being of an individual, and our aim is to build tech-enabled solutions that improve access to affordable and quality ‘Eyewear for All’. We commenced our operations in India as an online business in 2010 and opened our first retail store in New Delhi in 2013. Since then, we have scaled through both the online and offline channels and have established a presence through our retail stores, websites, mobile applications, and other channels.
