Job Description

Retail Keyholder - Assembly Row Store | Somerville - Boston

Turn Your Passion for Food, Cooking, and Customer Service into a Career with ZWILLING

Do you enjoy cooking, entertaining, and helping others discover products they'll love? Join the ZWILLING team at our Assembly Row store and represent some of the most respected brands in the culinary world.

We're seeking an enthusiastic, customer-focused Retail Keyholder who enjoys building relationships, delivering exceptional service, and creating memorable shopping experiences. In this role, you'll help lead by example on the sales floor while supporting daily store operations, opening and closing procedures, merchandising, and sales performance. Whether you're demonstrating premium cutlery, cookware, or kitchen tools, you'll help customers find the right products while sharing your passion for cooking and quality craftsmanship.

Conveniently located at Assembly Row, just steps from the MBTA Orange Line, the Mystic River, shopping, dining, and entertainment destinations, our store offers a dynamic retail environment where no two days are the same.

What You'll Do:

Deliver outstanding customer service and product knowledge to every shopper
Drive sales and help achieve individual and store performance goals
Open and close the store, following company policies and cash-handling procedures
Support the Store Manager with daily operations and sales floor execution
Demonstrate ZWILLING products and educate customers on features and benefits
Maintain visual merchandising, product presentation, and store cleanliness standards
Assist with inventory management, shipment processing, and stock replenishment
Support promotional events, product demonstrations, and customer engagement activities
Build lasting customer relationships through follow-up and CRM initiatives
Serve as a role model for company values and customer service excellence

What You Bring

Previous retail sales experience; keyholder or supervisory experience preferred
Strong leadership and customer service skills
Excellent communication and interpersonal abilities
A passion for cooking, food, or premium consumer products
Ability to multitask and remain organized in a fast-paced environment
Flexibility to work evenings, weekends, and holidays as business needs require
Ability to stand and walk for extended periods during scheduled shifts
Ability to lift up to 35 pounds and safely use a ladder as needed
Must be legally authorized to work in the United States, as this position is not eligible for employment visa sponsorship.

Why You'll Love Working at ZWILLING

At ZWILLING, you'll represent premium brands with nearly three centuries of culinary heritage while working alongside a team that shares your passion for quality products, leadership, and exceptional customer experiences.

Perks & Benefits Include:

✅ Competitive hourly pay: $17.00 - $18.00 per hour
✅ Seven paid sick days per calendar year
✅ 50% employee discount on premium ZWILLING products
✅ Fun incentive programs, contests, and opportunities to earn free products
✅ Medical, dental, and vision benefits
✅ A supportive team environment with opportunities to learn and grow

About ZWILLING J.A. Henckels:

For over 295 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. The next addition will be kitchen electrics. Tradition, quality, innovation, and craftsmanship are its ingredients for success. Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.

About ZWILLING Gruppe

Allgemeines über die ZWILLING Gruppe

ZWILLING ist ein weltweit führender Anbieter von hochwertigen Produkten für die moderne Wohnküche. Bereits 1731 wurde sie als Handwerkszeichen in die Solinger Messermacherrolle eingetragen. Heute steht hinter ZWILLING eine international agierende und stetig wachsende Unternehmensgruppe mit einem breiten Spektrum an Marken und über 20 Produktions- und Vertriebsstandorten weltweit. Als Familienunternehmen und Teil der Werhahn-Gruppe ist ZWILLING dabei traditionell und modern zugleich. Eine starke Innovationskraft, unternehmerische Weitsicht, globales Arbeiten und der respektvolle Umgang miteinander prägen das Unternehmen und den Arbeitgeber ZWILLING.

Die Unternehmenskultur von ZWILLING

Wir setzen auf eine offene, vertrauensvolle und kooperative Unternehmenskultur. Daher geben wir unseren Mitarbeiter*innen den Freiraum, eigenverantwortlich zu arbeiten, ihre Ideen einzubringen und ihre persönlichen sowie beruflichen Fähigkeiten stetig weiterzuentwickeln.

Wir vereinen die Vorzüge eines mittelständischen Unternehmens mit denen einer internationalen Unternehmensgruppe: bei uns trifft Macher-Mentalität auf ein dynamisches und internationales Umfeld.

Als familienfreundlicher Arbeitgeber legen wir dabei besonders großen Wert auf die gesunde Balance von Karriere und Privatleben und unterstützen mit umfassenden Leistungen und vielfältigen Angeboten.

Wir sind sozialverantwortlich und bringen uns persönlich in Projekte zur Unterstützung der Gesellschaft ein, insbesondere zur Integration von Menschen mit Behinderungen und zum Schutz von hilfsbedürftigen Kindern. Social Days und ehrenamtliche Mitarbeit, z.B. in unsere ZWILLING Foundation India oder ‚Saigon Children‘ sind ein Teil der Idee „ZWILLING – We care“.

Impressum:

https://www.zwilling.com/global-imprint.html?locale=default

Datenschutzerklärung:

https://www.zwilling.com/global-data-protection.html?locale=default

Industry

Manufacturing & Production

Company Size

201-500 employees

Headquarters

Unknown

Year Founded

1731

Website

zwilling.com

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