We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
This Role is Tailor-Made for You Because:
You’re a hands on engineering manager who loves making stores run flawlessly – from POS and payments to clienteling and store reporting – and you know how to turn business needs into reliable, observable software and smooth store operations. You’re comfortable leading vendor resources, partnering with Store Operations, and diving into new store openings while improving day to day reliability.
A Day in the Life:
Your Key Responsibilities include:
Own store technology delivery & operations. Lead feature development and on‑call for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability. Launch & scale new stores and relocations. Partner with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open. Integrate payments & clienteling. Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements. Enable omnichannel store experiences. Coordinate with Global OMS and eCommerce teams to support BOPIS, ship‑from‑store, and remote selling; track store‑level SLAs and inventory & price accuracy that underpin these journeys. Manage vendor relationships and coordinate with external partners for hardware, software, and network services. Participate in strategic planning for retail technology evolution and innovation. Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure. Measure & improve. Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change‑management controls.
Requirements:
To Land This Role:
Why You'll Want to Join Our Team:
How We Work Together
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Tory Burch is an American luxury lifestyle brand founded in New York in 2004. What began with a boutique in Manhattan and an e-commerce site has since grown into a global business with 400 stores across North America, Europe, the Middle East, Latin America, Asia and Australia. In addition, the brand is available at more than 3,000 department and specialty stores worldwide.
Tory Burch started her company with a clear purpose: to build a global luxury brand and a foundation that would advance women’s economic power. Designed in her New York atelier, the collection includes ready-to-wear, handbags, shoes, accessories, beauty and home. The Foundation was established in 2009 to provide women entrepreneurs in the United States with access to capital, education and community.
Tory has been recognized with numerous awards and honors, including the CFDA for Accessory Designer of the Year, WWD Women’s Designer of the Year, Harper’s Bazaar’s Designer of the Year, the Parsons School of Design’s Table Award, the Wharton School’s Jay H. Baker Retailing Center’s Retail Excellence Award, the SCAD Étoile Award, the Breast Cancer Research Foundation’s Sandra Taub Humanitarian Award, Forbes’s Most Powerful Women in the World, and Glamour’s Women of the Year. Her first book, Tory Burch In Color (Abrams, 2014), was a New York Times Best Seller, and her designs have been featured in the Metropolitan Museum of Art’s Costume Institute.
