Job Description

Affinity Group Canada is a leading foodservice brokerage representing premier food manufacturers across the country. Locally owned and operated, we are known for our strong relationships, category expertise, and outstanding execution. Our success is driven by our people and our commitment to delivering value to our clients, customers, and partners.

SCOPE OF THE POSITION
The Retail Inside Sales Representative supports the Retail Sales team by conducting outbound calls and retailer outreach across Ontario, Quebec, and British Columbia. This role is focused on building relationships with grocery retailers, communicating promotions and new product opportunities, gathering marketplace intelligence, and supporting the execution of retail sales initiatives. This position is ideal for a highly organized, bilingual (English/French) sales professional with experience working in the grocery retail industry who enjoys relationship building and telephone-based sales support.

Key Responsibilities

• Conduct outbound calls to grocery retailers across Canada to support retail sales initiatives.
• Promote new products, retailer programs, and promotional opportunities.
• Identify and qualify sales opportunities for Retail Account Managers.
• Maintain regular contact with independent and banner grocery retailers.
• Support product listing opportunities and retailer follow-up activities.
• Gather customer feedback and marketplace intelligence and communicate findings to the Retail Team.
• Maintain accurate records of retailer interactions, opportunities, and follow-up activities within CRM systems.
• Work closely with Retail Account Managers and Client Managers to support sales priorities and client objectives.
• Assist with special projects, retailer surveys, and other sales support initiatives as required.

Qualifications & Experience

• Bilingual in English and French (required).
• Minimum 2 years of experience working with grocery retailers, food manufacturers, distributors, or food brokerage organizations.
• Previous experience in inside sales, retail sales support, customer service, or account coordination.
• Strong communication and relationship-building skills.
• Comfortable making a high volume of outbound calls.
• Highly organized with strong attention to detail and follow-up.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Experience using CRM systems is considered an asset.

Desired Competencies

• Customer-focused mindset
• Strong verbal communication skills
• Relationship building
• Time management and organization
• Initiative and self-motivation
• Team collaboration
• Problem-solving ability

What We Offer

• Flexible part-time schedule (2–3 days per week)
• Hybrid work environment
• Opportunity to work with leading food brands and retailers across Canada
• Collaborative and supportive team culture

Accessibility & Accommodation
Affinity Group Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the recruitment process.

AI DISCLOSURE
Affinity Group Canada utilizes AI-enabled tools and technology to support various business functions, including recruitment, sales, reporting, research, and administrative processes. Human oversight remains a critical component of all business and recruitment decisions.

The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.