Acko

Retail Health Underwriting - AM/Manager

Acko  •  Bengaluru, IN (Onsite)  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About Job

At ACKO, we are seeking an accomplished Manager - Health Underwriting to lead a dynamic team of 10-12 doctors. This role is pivotal in guiding the team through comprehensive underwriting judgments, ensuring strict adherence to processes, and timely task completion. Your expertise will be critical in resolving complex customer queries and making sound medical underwriting decisions.

The role demands a deep understanding of medical underwriting, including independent interpretation of ECG and TMT. This position is integral to maintaining high-quality decision-making and supporting the continuous development of our underwriting capabilities.

Skills & Qualification

  • Proficiency in independent ECG and TMT interpretation, essential for accurate risk assessments
  • Strong clinical judgment and decision-making skills to handle complex underwriting cases
  • Minimum 5 years of dedicated health insurance underwriting experience, ensuring depth of expertise
  • At least 2 years of experience leading an underwriting team, demonstrating leadership capabilities
  • Proficiency in Hindi and English for effective communication with diverse stakeholders
  • Analytical mindset with ease in using underwriting systems and reporting tools for efficiency
  • Experience managing complex referrals and resolving intricate customer queries

Responsibilities

  • Review complex medical cases and high-risk referrals, ensuring precise risk decisions
  • Interpret ECG, TMT, and laboratory reports independently to inform accurate underwriting decisions
  • Manage and mentor a team of doctors to maintain high-quality decisions and productivity
  • Allocate work effectively, ensuring all tasks are completed within service level agreements
  • Conduct quality audits to identify errors and implement corrective measures for improvement
  • Guide the team in resolving customer queries, enhancing customer satisfaction and clarity
  • Collaborate with cross-functional teams to ensure adherence to underwriting guidelines and compliance and process enhancements
  • Identify and implement process improvements to enhance efficiency and customer experience
Acko

About Acko

ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, we set out to solve real-world problems with technology, starting with insurance and in the process, we’ve meaningfully redefined the category.

As a customer-first company, we believe insurance should be simple, fair and hassle-free. That’s why we pioneered the D2C model in India, empowering customers with zero commission, zero paperwork, instant renewals, same-day claim settlements and app-based claim updates. From auto and health insurance to embedded, bite-sized coverages, ACKO is built for the digital age, where protection is just a click away.

Backed by top investors like General Atlantic, Multiples Private Equity, Accel, and Amazon, we’ve raised over $450 million, grown at 88% CAGR in four years, served 75+ million customers, and issued ~900 million policies.

And we’re just getting started!

Check us out at www.acko.com

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Bangalore, IN
Year Founded
2016
Website
acko.com
Social Media