Job Description

The pay range for this position starts at $17.09/hr and is based on the level of relevant experience and qualifications above the minimum requirements for the role.

Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year).

Schedules can vary but are generally Monday - Friday, 9:00 am - 4:00 pm.

This position is based at our offsite Retail Warehouse and is not located on the Biltmore Estate.

Job Summary

The Retail Fulfillment Associate is responsible for ensuring the accurate and timely shipping of all E-Commerce and Direct-to-Consumer (DTC) orders. This role requires a proactive, detail-oriented individual with strong skills in the product fulfillment process for both wine and merchandise. By delivering efficient, accurate service, the Fulfillment Associate plays a key role in extending the high level of guest service and satisfaction that drives brand loyalty. This position ensures that off-site guests experience the same exceptional service as those visiting in person, with every order handled to exceed expectations.

Essential Job Duties

1. Work with our order entry team to prepare, pick, and ship orders.
2. Follow departmental Standard Operating Procedures (SOP) to ensure accurate and timely package delivery to our guests.
3. Demonstrate strong attention to detail, problem-solving skills, and speed in handling guest orders.
4. Maintain wine and merchandise inventory in a neat, orderly, and safe manner. 5. Assist with special projects such as preparing freight shipments and other large orders.
5. Receive, unload, and stock deliveries from the Distribution Center and Wine Production.
6. Assist with accurate on-hand inventory counts for our products.
7. Communicate with appropriate teams regarding shipment delays and errors. 9. Provides support for all areas of the Fulfillment Center.

Qualifications

1. High school diploma or equivalent. Additional education, training, and/or certification(s) preferred.
2. Minimum of one (1) year of experience in a warehouse shipping and receiving setting. The ideal candidate will have had previous experience working in a high-end retail or e-commerce environment.
3. Strong computer and data entry skills in MS Excel, Word, and Outlook.
4. Knowledge of FedEx and UPS shipping software is a plus.
5. Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing.
6. Strong organizational and time management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment.
7. Must have a strong work ethic and solid work history with verifiable references.
8. Must be proactive, able to take initiative, and able to exercise good judgment.

Physical Requirements

1. Must be able to stand and walk for long periods of time.
2. Ability to visually identify merchandise, color recognition, and distinguishing features.
3. Frequent bending, stooping, and turning while supporting packages of various weights.
4. Ability to safely lift 50 pounds frequently.