Job Description

Position Summary

If you enjoy improving the member experience through technology, this role offers the opportunity to make a meaningful impact. As a Retail Experience Professional I, you will help connect frontline needs with digital solutions, learn and adapt as technology evolves, and partner with internal teams and vendors to improve tools, processes, and service delivery for our members.

Salary Range

Base Annual Salary Range: $70,600 - $90,825

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Resolves moderately complex issues in retail branch systems, compares alternative solutions and decides on appropriate approach.
• Reviews business needs of the frontline and support operations; analyzes options, provides alternatives and recommends and assists with implementation of approved solutions
• Responds to staff questions regarding functionality and problems. Troubleshoots to resolve or elevates to IT Business Analyst or software vendor depending on scope and nature of issue. Tracks for resolution.
• Communicates revisions to process and/or best practices to users to avoid future errors and self-correct, if possible.
• Monitors functionality of software systems to identify errors in process, assessment, or documents. Takes corrective actions as needed, elevates to IT Business Analysts or vendor, or makes recommendation to Management as appropriate.
• Assesses impact of new software versions, upgrades, and changes to HSFCU products, forms, and business processes. Develops test plans, test cases and training plans.

Minimum Qualifications/Experience

• 2+ years in Financial Retail Operations or related experience.
• Good understanding of branch operations and core financial applications software.
• Knowledge of the financial industry, deposits, loans, teller processing, operations, regulations, products, and services.
• Solid analytical and technical skills.
• Bachelor’s degree.

Preferred Qualifications/Experience

• Knowledge of the financial industry, deposits, loans, teller processing, operations, regulations, products, and services.
• Able to organize, coordinate, and direct projects.
• Bachelor’s degree in business or related field or equivalent experience.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.