Job Description

Job ID: 289342

Job Type: Full Time, 6-Month Contract

Function: Retail Operations

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow-up? As a Retail Events Operations Specialist, you’ll lead the end-to-end operational execution of brand-led store events across Sephora Canada. The work you do will impact beauty by ensuring every event is delivered with consistency, compliance, and excellence—enhancing both client experience and sales outcomes. You’ll be part of a cross-functional network that’s united in beauty, supported by teams who are equally passionate about seamless execution, strong partnerships, and operational integrity.

What You’ll Do:

• Lead end-to-end high-volume event intake, review, and approval processes, ensuring timely processing, accuracy, completeness, and alignment with Sephora guidelines and compliance standards
• Track and validate required event documentation (e.g., assets, approvals, compliance requirements), following up with brand partners to ensure completeness within defined timelines
• Own brand-facing communication, providing clear, professional correspondence, feedback, and follow-ups to ensure timely execution
• Manage the shared inbox and intake portal, triaging requests, responding to inquiries, and maintaining organized workflows.
• Execute detailed system updates, including SKU uploads and event-related data entry to support inventory boosting initiatives
• Maintain accuracy within internal systems, including uploading event titles, images, and assets while upholding data integrity standards
• Partner cross-functionally with internal teams to support event readiness, resolve issues, and ensure smooth execution
• Provide ongoing operational support, identifying gaps, troubleshooting challenges, and contributing to process improvements

What You’ll Bring:

• 1–2 years of experience in retail operations, event coordination, project coordination, or administrative environments
• Experience working in process-driven environments with a strong focus on execution and accuracy
• Exceptional attention to detail, with the ability to manage high-volume, repetitive tasks with consistency and precision.
• Strong organizational and time management skills, with the ability to prioritize competing deadlines—especially during peak periods
• Strong written communication skills, with experience managing external or brand-facing correspondence
• Proficiency in Microsoft Office tools (Excel, Outlook, Teams, PowerPoint) to support efficient workflows
• Comfort working within systems and data platforms, with a focus on maintaining accuracy and improving processes
• A proactive, solutions-oriented mindset, with the ability to identify issues and take action
• Ability to thrive in a fast-paced, high-volume environment with evolving priorities
• Experience working with cross-functional teams and external partners (e.g., brands, vendors)

#FSCHIRING

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$62,000.00 - CAD$74,000.00The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth.A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.